Designing probes for empathy with families

Horst, Willem; Bunt, Ties; Wensveen, Stephan; Cherian, Lisa Mary

doi:10.1145/1005220.1005239

Cited by 19 publications

(24 citation statements)

References 1 publication

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“…We looked for advice within growing reports of probe use to explore families and aspects of family relationships such as intimacy [8,9,17]. Horst et al [16] provide valuable insights into the challenges of designing probes with families, such as the need to cater for the diversity of individual family members (e.g. genders, ages, interests, ability, motivation etc.)…”

Section: Discussionmentioning

confidence: 99%

Towards a Probe Design Framework

Derix

Leong

2019

Proceedings of the 31st Australian Conference on Human-Computer-Interaction

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Since their introduction, probes have been widely used in HCI. Despite this, there have not been much reflections and discussions about the design thinking behind their creation and use. There is also a lack of actionable guidance on designing and using probes. This lack may have contributed to some concerns that the method has been misinterpreted and misunderstood. We reviewed HCI literature surrounding probes and found one of the few papers that offers a nascent framework for probe design and use. We used it to guide the design of a collection of probes and reflected on the framework's usefulness. We extend this framework by offering a more useful way of visualizing and working with probe design properties. We also provide further clarity and advice on how others may think and approach the design and use of probes more effectively, especially those turning to probes for the first time.

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Section: Discussionmentioning

confidence: 99%

Towards a Probe Design Framework

Derix

Leong

2019

Proceedings of the 31st Australian Conference on Human-Computer-Interaction

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“…The challenges presented by researching everyday domestic experiences has inspired a diverse set of methodologies, often requiring the refinement or reinvention of investigative approaches [16]. These varied methods used in HCI research of families has included the use of surveys [25,43], interviews [1,6], observations [26,40] participatory design [44,47], prototype testing [10], speculative design [17] and probes [29,53].…”

Section: Researching Experiences Of Family Technology Use In Hcimentioning

confidence: 99%

“…This involves exploring aspects of participants' lives by offering them opportunities to express themselves through completed probes [39], in conjunction with contextual interviews. This approach of 'probing for empathy' rather than 'probing for inspiration' has been demonstrated effectively within families, as a means of encouraging participants to acknowledge experiences that might usually go unnoticed within everyday life [29]. This dialogical approach has also been particularly fruitful in exploring more ephemeral aspects of family experiences, such as intimacy [12,13,35].…”

Section: Probes To Explore Experiences Of Family Technology Usementioning

confidence: 99%

Tactics for Designing Probes to Explore Parents’ Differing Perspectives on Family Technology Use

Derix

Leong

2020

Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society

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Experiences of technology use in everyday family life can be complex. In particular, tensions can arise when parents have differing perspectives on their family's technology use. This paper describes design tactics we used to create a probe collection that successfully supported explorations of these differing perspectives, and to uncover the tensions involved whilst remaining sensitive to any existing conflict. The tactics created opportunities for conversation between parents and to shift their individual perspectives. These tactics helped to raise the awareness sets of parents' had of each other's perspectives on their family's technology use. Unexpected insights emerged that even surprised our participants, when they were asked to invert their point of view to imagine how their technologies might experience domestic life. Furthermore, deeper insights emerged when participants' responses to individual probes were viewed together, as a collection.

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“…User representations fulfil many purposes in design context, including the collection of knowledge about users [14], idea generation [3] and design evaluation [1]. Moreover, representations of users take many forms -In the following, three different categories of user representations are introduced in order to position the contribution of the paper: Text and visuals, Body and drama and Objects and role play.…”

Section: Representing Users In Designmentioning

confidence: 99%

Towards doll based design

Jakobsen

2012

Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design

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Users are represented for many purposes and take many forms in design. This paper is concerned with potentials of representing users and use via dolls and doll play. The contribution of the paper serves as steppingstone for further investigations of Doll based design.The paper introduces a conceptual framework which offers design research a vocabulary for understanding and articulating two central aspects of Doll based design: perspective taking and role taking. The framework is developed through a case study and theoretical investigation in the fields of Psychology and Play theory.Based on the framework and case study, practitioners are offered two basic guidelines which support the initiation and continuing progress of Doll based design: endow the doll with a motive and be an empathetic facilitator. Moreover research potentials, based on the case and framework, highlight interesting future work.

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Designing probes for empathy with families

Cited by 19 publications

References 1 publication

Towards a Probe Design Framework

Towards a Probe Design Framework

Tactics for Designing Probes to Explore Parents’ Differing Perspectives on Family Technology Use

Towards doll based design

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