Learning Objectives• Understand the field of human-computer interaction (HCI), as well as have an overview of relevant work in this area for further reading. • Understand some of the factors that support the alignment of AI systems with the needs of medical professionals, patients, and other relevant stakeholders.• Recognize the importance of stakeholder involvement when designing human-AI systems in healthcare. • Consider the role and importance of a study's ecological validity, longitudinal assessments, validation across diverse datasets, and iterative development when designing human-AI systems in healthcare. • Discuss recommendations for the development of AI systems in healthcare, with lessons learned from prior deployments.
IntroductionPromising stories of AI have set sky-high expectations for its ability to transform medical practice. However, living up to even the more modest expectations will require careful consideration of how medical professionals will interact with this technology and how we can successfully embed AI systems within day-to-day clinical practice. Previous attempts at introducing technology into the medical context, such as electronic health records [33], have not been unanimously successful [23]. This is despite what is often initial optimism regarding a technology's ability to transform healthcare. Similarly, in the recent and ongoing battle against COVID-19, many AI systems were developed to support the diagnosis and triaging of patients, the impact of which was ultimately limited [37]. These challenges highlight the difficulties of designing and evaluating digital systems for use in the healthcare context, which may be further exacerbated if the technology does not meet the needs of medical professionals. Yet, the potential for AI systems to support medical professionals is vast, covering areas such as diagnosis, prognosis, guided surgery, and assisting in the training of medical personnel. This chapter provides a starting point for developers and clinicians interested in the design and evaluation of AI systems in a healthcare context. The field of human-computer interaction (HCI) has developed methods and guidelines on how to design and evaluate digital systems so that they