Destination image restoration on facebook: The case study of Nepal's Gurkha Earthquake

Ketter, Eran

doi:10.1016/j.jhtm.2016.02.003

Cited by 87 publications

(60 citation statements)

References 14 publications

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“…Such principles are about speed and the possibility for direct communication between crisis managing organizations and citizens/customers/stakeholders, as well as about establishing trust and the possibility to work as a credible information source (Panagiotopoulos, Barnett, Bigdeli, & Sams, 2016;Rutsaert et al, 2014). Such optimistic advice about the possibilities of social media highlights social media's ability to bypass news media, engage in formal and informal interactions, and support information sharing and collaboration (see e.g., Dabner, 2012;Ketter, 2016;Simon, Aharonson-Daniel, El-Hadid, & Adini, 2015). The quantitative content analysis shows that this final identified lesson, characterized by an optimistic view of social media, is not correlated with studies performed and developed in specific countries/regions (U.S. scholars, 36%, n = 4; Other origin of scholars, 54%, n = 7) or in specific research subdisciplines (others, 36%, n = 4; communication studies, 27%, n = 3; information management, computer and social science and psychology of computer use, 27%, n = 3; crisis-and disaster-management research, 9%, n = 1).…”

Section: Knowledge Base and Research Context Characteristicsmentioning

confidence: 99%

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Eriksson

2018

International Journal of Strategic Communication

165

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This study analyzes explicit pieces of advice for effective social media crisis communication given by researchers in various subdisciplines of strategic communication. The themes are identified by a systematic content analysis of peer-reviewed journal articles and conference papers (n = 104) published between 2004 and 2017. Five overall thematic "lessons" are identified and critically discussed. These are that effective social media crisis communication is about: (1) exploiting social media's potential to create dialogue and to choose the right message, source and timing; (2) performing precrisis work and developing an understanding of the social media logic; (3) using social media monitoring; (4) continuing to prioritize traditional media in crisis situations; and finally, (5) just using social media in strategic crisis communication. These guidelines mainly emerged from quantitative research conducted in the context of the United Stated and on Twitter. There is need for more research focusing on other platforms and other empirical material. There is also a future need for an in-depth methodological discussion of how to further bridge the gap between research and practice on a global scale, and how to develop more evidence-based recommendations for strategic crisis communication practitioners.

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Section: Knowledge Base and Research Context Characteristicsmentioning

confidence: 99%

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Eriksson

2018

International Journal of Strategic Communication

165

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“…Later research has largely focused on organic and induced agents. As for organic agents, research has provided evidence of the impact of word‐of‐mouth (e.g., Govers, Go, & Kumar, ; Simpson & Siguaw, )—or more recently electronic word‐of‐mouth and blogs (e.g., Camprubí, Guia, & Comas, ; Filieri & McLeay, ; Jalilvand, Samiei, Dini, & Manzari, ; Ketter, ; Kim, Lee, Shin, & Yang, ; Kladou & Mavragani, ; Költringer & Dickinger, ; Stechenkova et al, 2015; Sun, Ryan, & Pan, ; Tham, Croy, & Mair, ; Tseng, Wu, Morrison, Zhang, & Chen, )—and destination experience (e.g., Lee, Lee, & Lee, ) on destination image. With reference to induced agents, research has looked at travel‐related website (e.g., Choi, Lehto, & Morrison, ; Stepchenkova & Zhan, ; Tang‐Taye & Standing, ) and travel agencies (e.g., Frías, Rodriguez, & Castaneda, ) and studied their influence on destination image.…”

Section: Introductionmentioning

confidence: 99%

The role of news articles, prior destination experience, and news involvement in destination image formation

Gabbioneta

Carlo

2019

Journal of Tourism Research

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Despite the relevance of news articles as autonomous image formation agents, we still have limited understanding of their influence on destination image and the conditions under which such influence occurs. This paper analyses the role of news articles and two moderating conditions-prior destination experience and news involvement-in destination image formation. It shows that the number of news articles individuals read is positively associated with their image of the destination, that news involvement enhances the influence of the news articles on destination image formation, and that this influence holds even after controlling for prior destination experience.

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“…It is Ketter (2016), who studied on Nepal's Gorkha earthquake where the author highlighted on aspects of tourism crisis communication and destination image restoration through social networking (facebook). Th e author followed the image repair theory which refers to the destination image as a critical factor that should be cultivated and protected from crisis.…”

Section: Review Of Literaturementioning

confidence: 99%

A Study of Dark (Disaster) Tourism in Reconstructed Barpak, Nepal

Kunwar

Karki²

2020

The Gaze: J Tourism & Hosp.

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Barpak is one of the largest and self-reliant villages of Nepal, situated at an altitude of 1900m of Gorkha district the village is popularly known for home-stay based tourism destination in the mountainous region of Nepal. At present, Barpak has been garnering attention as epicenter of Earthquake 2015. The earthquake transformed the former traditional homogeneous architectural attraction into seeming architectural repulsion. There is confusion among the locals about their identity that was predominantly related with their homogeneity. There is an upsurge of cognitive dissonance and locals see the present context as tourism impossibility and are quite hopeless about post-disaster tourism development. This article adapts synchronic approach to highlight the tourism dynamics of Barpak in the aftermath by contemplating on the fact that disaster-led repulsion could be turned into attraction via an alternative paradigm. Developing both dark and non-dark (leisure) attractions that includes sociology of death, beliefs of death and disaster, commoditization of death, mortality mediation, memorials on one side and the landscapes, place, identity, socio-cultural diversity, instant culture in the Aftermath, reconstruction narratives from the locals, on the other side, respectively. A leap from leisure tourism destination to niche tourism destination and continuation of both by complimenting each other. This unique mixture of dark and non-dark products at one place could be a prototype for post-disaster tourist destinations.

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Destination image restoration on facebook: The case study of Nepal's Gurkha Earthquake

Cited by 87 publications

References 14 publications

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

The role of news articles, prior destination experience, and news involvement in destination image formation

A Study of Dark (Disaster) Tourism in Reconstructed Barpak, Nepal

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