Determinan Kepuasan Nasabah Pada Bank Syariah Indonesia

Supra, Eri; Hendarsyah, Decky

doi:10.24090/ej.v10i1.6235

Cited by 3 publications

(3 citation statements)

References 24 publications

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“…Penelitian terdahulu mengenai layanan internet banking sudah pernah dilakukan oleh Aiyubbi, Trisanty, and Wijayanti (2021); Supra and Hendarsyah (2022); Eryaningtyas and Fitanto (2023); Oktavia, Trihantana, and Anwar (2023); Sarirati and Aprianda (2023); T. M. Dewi, Purwoko, and Zulkifli (2023) dengan metode dan hasil yang berbeda. Penelitian memaparkan secara umum layanan internet banking mempunyai pengaruh positif dalam mendapatkan kepuasan nasabah.…”

Section: Pendahuluanunclassified

Optimizing Islamic Bank Customer Satisfaction Through Mobile Banking And Internet Banking Services

Galih,

Setiawan

2024

JPS

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This research aims to analyze the optimization of customer satisfaction through mobile and internet banking services at the Bank Syariah Indonesia (BSI) Jombang branch office. This research is field research using qualitative methods through a case study approach. Data was collected through in-depth interviews with six informants from BSI customers who actively use mobile and internet banking. The data analysis technique used is interactive analysis with several steps: data reduction, data presentation, and conclusions. The research results show that evaluating the user interface of mobile and internet banking services is necessary. Banks must improve the security of mobile and internet banking systems. Preparing for bank credibility and good integration between mobile and internet banking services, the bank needs to improve customer service to be more responsive and informative in mobile banking and internet banking services. This research can be a reference for future research and can be a reference for Islamic banking in optimizing online services, especially for BSI.

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Section: Pendahuluanunclassified

Optimizing Islamic Bank Customer Satisfaction Through Mobile Banking And Internet Banking Services

Galih,

Setiawan

2024

JPS

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“…Kualitas pelayanan pula ialah gambaran mengenai produk, layanan, orang, proses, serta lingkungan dalam memenuhi keinginan nasabah (Yusup, 2019). Secara konseptual menurut Vencataya et al ( 2019), terdapat lima dimensi yang digunakan untuk menilai kualitas pelayanan, antara lain (Supra & Hendarsyah, 2022) : (a) Tampilan, penampilan fisik serta fasilitas dari perbankan. (b) Keandalan, kemampuan memberikan pelayanan yang baik dan sesua.…”

Section: Pendahuluanunclassified

Untitled

Mayasari¹,

Widyaningsih²,

Ramadhani³

2023

JES

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This study aims to determine the effect of reliability, responsiveness, security and safety on satisfaction at Bank Syariah Indonesia. This study used primary data and analyzed using quantitative methods with statistical t tests. The population is part of the customers of Bank Syariah Indonesia Solo Raya with a sample of 100 respondents. Based on the results of the analysis obtained, conclusions can be drawn based on the t-test for the reliability variable (X1) the value of t count is 3,587 > t table 1,900 with a significant level of 0.001 <0.05 meaning, there is a significant influence between the reliability variable on satisfaction. Meanwhile, the variable perception of responsiveness (X2) has no effect on satisfaction because it has a significant value of 0.114 > 0.05 or a t-count value of 1.596 < t-table 1.900 so H0 is accepted. And the variable perception of security and safety (X3) has an effect on satisfaction in this study because it has a significant value of 0.000 <0.05 or a t-count value of 5.683 > t-table 1.900 so H0 is rejected. Based on the f-test, there is a count of 214,419 with a sig f value of 0.00 <0.05, then H0 is rejected, H1 is accepted. This means that simultaneously reliability (X1), responsiveness (X2), security and safety (X3) have a significant influence on satisfaction (Y).

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“…The bank also needs to ensure efficient operational processes and effective risk management to ensure the successful implementation of products and services. By enhancing the effectiveness of products and services, Bank Syariah Indonesia can strengthen its competitiveness in Kota Jambi, attract new customers, and retain existing ones (Supra & Hendarsyah, 2022).…”

Section: A Introductionmentioning

confidence: 99%

Marketing Strategy Analysis, Product Effectiveness, and Services of Bank Syariah Indonesia in Enhancing Competitiveness in Jambi City

Ary Dean Amri,

Dinda Angelina Ismanto,

Arnes Sopia

et al. 2023

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This study aims to analyze the extent to which marketing strategy and the effectiveness of products and services contribute to enhancing the competitiveness of Bank Syariah Indonesia. The research method employed in this study is quantitative research. The research subjects are productive individuals in Jambi City, with a total of 100 respondents. Based on the results of the T-test and F-test for the variables (X1) marketing strategy and (X2) effectiveness of products and services, a significant value of 0.000 < 0.005 was obtained. Therefore, it can be concluded that both the marketing strategy (X1) and the effectiveness of products and services (X2) jointly influence the competitiveness of Bank Syariah Indonesia. The results of the adjusted R2 test in this study yielded an adjusted R2 value of 0.723. This indicates that in enhancing the competitiveness of Bank Syariah Indonesia, marketing strategy, product effectiveness, and services account for 72.3% of the influence, while the remaining 27.7% is influenced by other factors not examined in this study.

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Determinan Kepuasan Nasabah Pada Bank Syariah Indonesia

Cited by 3 publications

References 24 publications

Optimizing Islamic Bank Customer Satisfaction Through Mobile Banking And Internet Banking Services

Optimizing Islamic Bank Customer Satisfaction Through Mobile Banking And Internet Banking Services

Untitled

Marketing Strategy Analysis, Product Effectiveness, and Services of Bank Syariah Indonesia in Enhancing Competitiveness in Jambi City

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