“…In Colombia, for example, data from the Superintendencia Financiera (2016) show that although both monetary and non-monetary online transactions increased from 951,616,157 in 2012 to 1,905,341,076 in 2015 (comprising 43.97 per cent of total operations for that year), much scepticism is still apparent when only monetary transactions are considered; these accounted for 313,888,272 operations by 2015, representing only 13.10 per cent of total monetary transactions. Other indicators such as the low rate of credit card use (just 10 per cent) and the high cost of financial services reveal widespread scepticism of e-banking in this country (Rodríguez-Raga and Riaño Rodríguez, 2016). In addition, government policies and public programmes to develop the digital sector, including e-banking, are limited throughout Latin America (Katz et al , 2015) due to the sector’s lack of importance, poor coordination between different sectors, a lack of transparency in the management of those resources devoted to the sector, a lack of trust between the private and public sectors, and the high cost for companies to implement technology services.…”