Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective

Abstract

Abstract:Although the empirical evidence shows the existence of a positive relationship between the adoption of TQM and an improvement in corporate performance, its dissemination is heterogeneous among companies in the construction sector. The main objective of this paper focuses on identifying the relevant factors that drive executives of construction companies to adopt TQM. Specifically, it analyzes the extent to which company managers' expectations of the impact of TQM on their business performance determine whether they will adopt TQM or not. The results show that expectations concerning financial improvement, environmental issues, and the satisfaction of customers and employees drive company managers in the construction sector to adopt TQM.Keywords: Total Quality Management (TQM), organizational innovation, business performance, CEO's expectations, level of implementation of TQM. Resumen:Aunque la evidencia empírica muestra la existencia de una relación positiva entre adopción de la Gestión de calidad total (GCT) y una mejora en el desempeño organizativo, el nivel de difusión es desigual entre las empresas del sector de la construcción. El principal objetivo del presente trabajo es identificar los factores relevantes que impulsan a los directivos de las empresas de la construcción a adoptar la GCT. Específicamente, analiza el grado al cual las expectativas de los gerentes de las empresas sobre los efectos del GCT en el desempeño de su negocio determinan si es que ellos adaptaran GCT o no. Los resultados muestran que las expectativas relativas a la mejora financiera, las cuestiones ambientales, y la satisfacción de los clientes y los empleados conducen a los directivos de las empresas del sector de la construcción a adoptar GCT.Palabras clave: Gestión de calidad total (GCT), innovación organizacional, rendimiento del negocio, expectativas del CEO, nivel de implementación de la GCT.

Examining top management commitment to TQM diffusion using institutional and upper echelon theories

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Development of comprehensive coursework of quality management in universities pertinent to the construction industry: a case of Pakistan

“…Alaudin and Hassan (2011) defined quality management system (QMS) as "all activities of the overall management function that determine the quality policy, objectives and responsibilities, and implement them by means such as quality planning, quality control, quality assurance and quality improvement within the quality system". With the passage of time, the body of knowledge enlarges with the inclusion of latest tools and techniques in the construction industry and nevertheless, the construction industry has underwent countless innovations in the construction since the end of the 19th century, which incorporate the adoption of management systems established on the principles and practices of total quality management (TQM) (Garcia et al, 2020). In common terms, TQM is an improvement to the traditional way of carrying out business.…”

Identificación de riesgos en cadenas de suministros mediante la técnica 5 x 5 aplicado al caso de tabaco torcido

“…Administrar los riesgos no solo es un tema estudiado desde los recursos humanos, el sistema de información y el control interno, sino también desde el sistema de gestión de la calidad que posibilita a las organizaciones crear un enfoque práctico para organizar sus procesos productivos, garantizar que se cumplan los requisitos establecidos y fomentar la mejora continua (Galvis-Lista y González-Zabala, 2014; García-Bernal y García-Casarejos, 2016;Lozano, 2014). La mejora, como fase final de la gestión de la calidad, presenta un conjunto de ventajas para las organizaciones, pues permite el incremento de la productividad y competitividad en el mercado.…”