Determinants of adolescents’ satisfaction with health care providers and intentions to keep follow-up appointments

Weight and its relationship to adolescent perceptions of their providers (WRAP): A qualitative and quantitative assessment of teen weight-related preferences and concerns

“…This suggests the importance of continuity of care, particularly in an adolescent population. Our findings differ somewhat from those of Freed et al [16], who found that teens' satisfaction with care was related to having been to a specific clinic before, but did not identify an association between satisfaction and having seen a particular provider before; and Wadden et al [12], who found no associations between satisfaction and years with a physician or number of physician visits per year for obese adult women.…”

“…This suggests the importance of continuity of care, particularly in an adolescent population. Our findings differ somewhat from those of Freed et al [16], who found that teens' satisfaction with care was related to having been to a specific clinic before, but did not identify an association between satisfaction and having seen a particular provider before; and Wadden et al [12], who found no associations between satisfaction and years with a physician or number of physician visits per year for obese adult women.Most teens were pleased with their health care and appeared to demonstrate a high degree of confidence in their care. This was consistent with previous studies in teenage priorities for general health care [17,19]; however, our subjects' responses emphasized the importance of privacy and confidentiality, and expressed concern about providers that lack compassion or sensitivity to the comfort of the physical exam.…”

“…The characteristics adolescents typically desire in their providers have been found to be different from those of adults [16][17][18][19]. Teens report greater concern with provider characteristics than with site or system characteristics [18] and that the style of provider interaction with them is of greater importance than the content of that interaction [16].…”

“…Section 1 was comprised of 43 short answer and multiplechoice questions. Questionnaires were derived from validated patient satisfaction scales, designed for both adults and children [12,16,[25][26][27][28]. The first 9 questions of Section 1 assessed potential predictors of adolescents' satisfaction with their medical and weight-related care.…”

Is Doctor-Patient Race Concordance Associated with Greater Satisfaction with Care?

“…Litt and Cuskey (1984) demonstrated that adolescents who reported greater satisfaction after an initial doctor visit were significantly more likely to keep their follow-up appointment compared with less satisfied patients. Subsequent studies of the effect of patient satisfaction on appointment keeping have confirmed this relationship (Freed et al 1998;Carlson and Gabriel 2001;Ivanov and Flynn 1999).…”