Determinants of contractor satisfaction

Masrom, M. D.Asrul; Skitmore, Martin; Bridge, Adrian

doi:10.1080/01446193.2013.814919

Cited by 17 publications

(18 citation statements)

References 62 publications

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“…Similarly, Masrom, Skitmore and Bridge (2013) intimated that objective and subjective attributes of performance measurements are extremely crucial if the need to overcome the challenges of construction industry performance. In the arguments of Xiong et al (2013) and Masrom, Skitmore and Bridge (2013), project team participants performance are panacea for both project success and client and team satisfaction.…”

Section: Literature Review Theoretical Perspective Of Pm Performance mentioning

confidence: 99%

Examining the Performance Level of Project Management Competencies of Architects in Ghana Using Gap Analysis Approach

Kwofie¹,

Botchway²,

Amos-Abanyie³

2018

JCDC

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Evaluation of the performance level of key project management (PM) competencies of the various project teams is perceived as a recourse necessary for identifying potentially crucial and practical training needs of project team participants in PM practice. However, notable studies in this domain have primarily focused on the identification of critical PM competencies of project managers and engineers of the project team neglecting the architect who are equally important participants of construction project teams. This study focused on assessing the performance level of the critical PM competencies of the architect as a key team participant in project delivery. A quantitative method design was adopted involving a structured questionnaire survey of Ghanaian construction professionals who were selected through snow balling sampling. The data elicited were analysed using mean scores, Kruskal-Wallis test and gap analysis. The findings revealed that, architects show worse performance on seven critical competencies. The practical implication of the findings is that the disposition of architects PM behaviours can be ascertained as this can lend credence to legitimising corrective action through any potential continuing professional development programme and training in PM for architects in the Ghanaian construction industry.

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Section: Literature Review Theoretical Perspective Of Pm Performance mentioning

confidence: 99%

Examining the Performance Level of Project Management Competencies of Architects in Ghana Using Gap Analysis Approach

Kwofie¹,

Botchway²,

Amos-Abanyie³

2018

JCDC

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“…Also studied by some researchers are the organizational satisfaction levels of companies taking part in construction projects, such as clients and contractors (e.g. Masrom, Skitmore and Bridge, 2013). For example, a criterion for defining success especially regarded by some researchers is client satisfaction (Munns and Bjeirmi, 1996).…”

Section: Literature Reviewmentioning

confidence: 99%

Relationship between contractor satisfaction and project management performance

Skitmore¹,

Xiong

Xia³

et al. 2020

CEB

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Despite the fast growth of project-based companies and industries, studies of the satisfaction-performance (S-P) nexus of project participants are lacking. This study aims to explore the role of contractor satisfaction in affecting contractor project management performance along with considering external effects from other key participants. Two broad dimensions of satisfaction toward noneconomic factors and economic factors were used to develop hypothesized models. Structural equation modelling techniques were applied with data collected from 117 projects, showing that it is insufficient to simply conclude that contractor satisfaction influences project managerial performance and vice versa, and that satisfaction disaggregation is necessary. Additionally, it was found that noneconomic satisfaction contributes to performance, which in turn contributes to economic satisfaction. The theoretical and practical implications are further discussed.

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“…neglecting satisfaction towards the process and how it unfolds [18]. Satisfaction levels, as a consequence, remain under increased scrutiny and point towards delays, cost overruns and poor quality of products and services [19]. Since the 1960's government and industry reports have consistently warned about these low levels of users satisfaction, specifically within the architectural profession [1].…”

Section: Clients and Architects Interactions In Architectural Designmentioning

confidence: 99%

Co-design in Architectural Practice: Impact of Client Involvement During Self-construction Experiences

Schwaiger

Schelings

Safin

et al. 2018

Advances in Intelligent Systems and Computing

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This paper investigates how self-construction processes, considered as the utmost form of clients' involvement in the realm of building a family house, impact clients' and architects' interactions. The study of four cases (two involving "traditional" processes, two involving "self-built" processes) and the drawing of Experience Maps for each of them nurture reflections about satisfaction assessment, perceived quality and clients' integration to the architectural design process (potentially including co-design attitudes).

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Determinants of contractor satisfaction

Cited by 17 publications

References 62 publications

Examining the Performance Level of Project Management Competencies of Architects in Ghana Using Gap Analysis Approach

Examining the Performance Level of Project Management Competencies of Architects in Ghana Using Gap Analysis Approach

Relationship between contractor satisfaction and project management performance

Co-design in Architectural Practice: Impact of Client Involvement During Self-construction Experiences

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