Determinants of customers' choice of dining-related services: the case of Taipei City

Cheng, Ching‐Chan; Wu, Hung‐Che; Tsai, Ming-Chun; YuYuan, Chang; Chen, Cheng-Ta

doi:10.1108/bfj-07-2019-0566

Cited by 6 publications

(6 citation statements)

References 37 publications

(58 reference statements)

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“…Creating satisfied guests gives restaurants a long-term advantage over competitors [47]. The commitment and staff quality, food quality, interior design (physical environment), added value of the service in relation to the perceived, are variables in measuring guest satisfaction in restaurants [48].…”

Section: Guest Satisfaction In Restaurantsmentioning

confidence: 99%

Guest satisfaction and loyalty in the restaurants of Serbia

Conić,

Perić,

Novaković-Božić

et al. 2023

International Review

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The aim of this research is to examine factors (price perception, food quality, staff quality and physical environment quality) that can affect guest satisfaction in restaurants in the Republic of Serbia, as well as the impact of satisfaction on guest loyalty. The theoretical model includes hypotheses, which are detailed and tested in the paper. The data was collected using a convenient sampling method, while 152 respondents participated in the research. Partial least square path analysis was used for data analysis and performed in the R programming language 4.2.5. The results show that the independent variables: price perception, food quality, staff quality and physical environment quality are positively related to the dependent variable guest satisfaction. At the same time, guest satisfaction is positively related to guest loyalty. The results of this research are suitable for practical application, as restaurant owners and managers can use them to improve satisfaction and increase guest loyalty in their restaurants. Satisfied and loyal guests return repeatedly, and this has a positive effect on success in business and ensures constant growth in the market. The research results can be used as directions for planning further activities in restaurants on the modern hospitality market, and can give strategy idea to owners and managers how to stay focused on guests, satisfy their wishes and needs, and how to make them loyal.

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Section: Guest Satisfaction In Restaurantsmentioning

confidence: 99%

Guest satisfaction and loyalty in the restaurants of Serbia

Conić,

Perić,

Novaković-Božić

et al. 2023

International Review

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“…A restaurant with a special theme provides a special attraction for visitors because it provides a pleasant experience (Catibog-Sinha 2015). A restaurant with a special theme may increase repeat visits for diners (Cheng et al 2020).…”

Section: Literature Review the Concept Of Customer Experience In Them...mentioning

confidence: 99%

“…Service commitment, dietary preferences, design styles, additional value, delicate information collection, and dining environments are variables in measuring visitor satisfaction in restaurants with special themes (Cheng et al 2020). Music may add to the customer experience in a themed restaurant (Wen et al, 2020).…”

Section: Variables That Affect Customer Experience In Themed Restaurantsmentioning

confidence: 99%

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The Elements of Customer Experience in the Themed Restaurants: A Systematic Review

Nugraha,

Yuliarni

2022

Proceedings of the International Conference on Industrial Engineering and Operations Management

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The purpose of this study is to systematically review the strengthening of the concept of customer experience in themed restaurants and to find out what variables affect customer experience at themed restaurants. This research is based on researches relating to customer experience at themed restaurants. The research applied three databases: Science Direct, Emerald, and EBSCO. The literature reviewed is customer experience at restaurants in the last 10 years, specifically 2012 to 2022.There are only 13 researches on themed restaurants from 2012-2021. Researches applied 23 independent variables and 5 dependent variables in examining themed restaurants. The limitation of this research is that the researcher only examines published research regarding customer experience at restaurants that have a special theme with a time span of 2012-2022.The implication of this research is that stakeholders can consider customer experience as an important factor in the hospitality and tourism industry, especially in restaurants. Some of the variables shown in this study can be a reference for stakeholders in improving customer experience at themed restaurants. This research has a big impact on society because it affords to increase the value of a restaurant. This has the potential for visitors to come back. The originality of this research is that there is no literature review that discusses customer experience and the variables used by researchers in themed restaurants.

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“…Subsequently, the Ministry of Labor actively promoted an employment policy derived from the concept of social investment. In 2014, to alleviate youth unemployment and low wages, the Executive Yuan passed the "Social Enterprise Action Plan (SEAP)" in September of the same year, marking a milestone for Taiwan's social enterprise policy development (Huang et al, 2014). Following the political party rotation in 2016, the Executive Yuan proposed the "Social Innovation Action Plan (SIAP)" in 2018.…”

Section: Introductionmentioning

confidence: 99%

Policy drivers and tools influencing the development of social enterprises in Taiwan

Chang,

Cheng

2024

SEJ

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Purpose Taiwan promotes social enterprises with the Social Enterprise Action Plan and Social Innovation Action Plan, focusing on solving social problems and achieving sustainable development goals. This study aims to clarify the impetus for the above policies and determines whether the relevant policy tools can achieve the established policy goals. Design/methodology/approach This study adopts the in-depth interview method and uses the “social impact investment framework” constructed by OEDC and Dunn’s definition of public policy stakeholders to select 22 respondents, who were divided into three groups. Findings Taiwan’s decision-making in social enterprise policy is mainly driven by the pressure of youth unemployment and the 318-student movement. Intrinsic motivation strategies popularized the concept of social enterprise. Various strategies are used to break the limitations and diversify the organization, trigger more diverse social investments, broaden the goals of investment and complete the social enterprise ecosystem through these. Taiwan’s social enterprise policies are consistent with the global trend of “replacing subsidies with investment.” Originality/value This study shows that social enterprises generate mutual benefits between investors and social enterprises, that is, achieve free matching through external mechanisms. This study fills the gaps in Oliver’s “behavioral cube” framework of policy instruments. A “behavioral four-dimensional matrix” composed of nudge, shove, budge and reciprocity is proposed to complete the framework for social enterprise policy analysis tools.

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Determinants of customers' choice of dining-related services: the case of Taipei City

Cited by 6 publications

References 37 publications

Guest satisfaction and loyalty in the restaurants of Serbia

Guest satisfaction and loyalty in the restaurants of Serbia

The Elements of Customer Experience in the Themed Restaurants: A Systematic Review

Policy drivers and tools influencing the development of social enterprises in Taiwan

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