Determinants of Inpatients Satisfaction and Intent to Revisit Oriental Medical Hospitals

Abstract

This study aimed to investigate the determinants of inpatients satisfaction and intent to revisit oriental medical hospitals. Methods: The independent variables of the study contain the level of satisfaction with doctors, nurses, staffs, medical fee, environment, facilities and hospital life. Each variable was measured by three to eight items about the level of satisfaction with various aspects of hospital ward life. The level of overall patient satisfaction was used as an intervening variable and the level of intent to revisit was used as a dependent variable. The sample used in this study consisted of 268 inpatients from 3 oriental medical hospitals located in Chungnam Province. Data were collected with a structured and self-administrated questionnaire and analysed using path analysis. Results: The major findings of the study were as follows : First, it was found that the 3 variables of hospital life satisfaction, ancillary staffs satisfaction, and metropolitan residents has significant positive effect on the level of overall patient satisfaction. Second, the overall satisfaction and the satisfactory level of facilities, medical fee, and quality of ward life were found to have significant effects on the level of intent to revisit of respondents. Conclusions: The results of the study indicate that oriental medical hospitals should make an effort to improve the overall satisfaction of inpatients, especially focusing on the facilities convenience, medical price, and hospital ward life which will lead to high level of intent to revisit of inpatients.

Factors affecting patient satisfaction: an exploratory study for quality management in the health-care sector

“…Occupation has a positive influence on patient satisfaction (Park & Seo, 2014). For this study also, respondents of 'private employee' category have reported remarkably higher satisfaction (MS ¼ 3.48) with respect to 'professional behaviour of doctors' in comparison to other categories.…”

Trends in healthcare utilisation of patients with migraine in South Korea: a retrospective observational study using Health Insurance Review and Assessment Service National Patient Sample data from 2010 to 2018

“…23 In this regard, analysis of the determinants of KM service use showed that individuals with poor subjective health status, restricted activities due to pain and chronic disease were more likely to use KM services, 24 and it is believed that middle-aged and older Open access adults tend to have more of these factors than other age groups. 25 HIRA claims data from 2010 to 2018 and the frequency of outpatient and inpatient care of patients with migraine with diagnostic code of G43 were analysed. As migraine is a disease that does not restrict mobility and mostly appears as a chronic disease, outpatient care was predominantly higher.…”

How Do Parents’ Experiences Affect Children’s Use of the Traditional Korean Medical Services? A Regression Analysis Using Cross-Sectional Data

“…Educational and income levels have been demonstrated to have no significant effect TKMS use [16,17]; nonetheless, it has also been argued that people with a low education level tend to use TKMS more than those with a high education level [18,19]. In contrast, people with a high educational level have been shown to be more likely to use TKMS than those with a low or middle educational level [20]. Some studies argue that people who use TKMS have a lower educational or income level than those who do not [20][21][22][23][24][25].…”

“…In contrast, people with a high educational level have been shown to be more likely to use TKMS than those with a low or middle educational level [20]. Some studies argue that people who use TKMS have a lower educational or income level than those who do not [20][21][22][23][24][25].…”