Determinants of Intention to Use Local E-Government Services in Ghana

Mensah, Isaac Kofi; Mi, Jianing

doi:10.4018/ijtd.2018040103

Cited by 9 publications

(6 citation statements)

References 59 publications

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“…It is however imperative to contextualize technology acceptance and use in other to develop frameworks that suit specific cultural settings or design limitations (Rahayu and Day, 2015). Again, research into technology acceptance has also focused predominantly on ICT usage within the educational sector (Kolog et al, 2015), mobile banking and financial technologies (Boateng et al, 2016), e-government and e-governance (Mensah and Mi, 2018) with less attention on shipping activities. Thus, there is less empirical evidence and literature on factors that impacts technology acceptance within the shipping industry, and the situation is unacceptably scary when considering shipping industries in developing countries.…”

Section: Introductionmentioning

confidence: 99%

Factors that affect acceptance and use of information systems within the Maritime industry in developing countries

Wiafe

Koranteng

Tettey

et al. 2019

JSIT

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Purpose Although information and communication technology has become a significant driver for organizational efficiency and effectiveness, there is inadequate empirical research on technology acceptance in the maritime industry especially in developing countries. Literature on how behavior and attitude influence technology acceptance is non-existent. This study therefore aims to augment existing literature on technology acceptance in developing countries with particular emphasis on the maritime industry. Design/methodology/approach The study extended the unified theory of acceptance and use of technology (UTAUT) model to investigate the factors that affect the acceptance and use of INTTRA: a multi-carrier booking and shipping system designed to facilitate ocean trade worldwide. Responses from 198 subjects, collected through a questionnaire, were analyzed using partial least square structural equation modeling. Findings The research model confirmed significant influences of performance expectancy, facilitating conditions, anxiety and attitude towards use on users’ intention to use INTTRA. In contrast, social influence, effort expectancy and self-efficacy did not significantly influence intention to use. Although these findings confirm some proposed relationships in the UTAUT model, it contradicted the cultural dimension argument that developing countries with higher degrees of femininity pay less attention to performance and high attention to social influence. Research limitations/implications The study contributes to knowledge in the area of information systems and technology acceptance in developing countries. Particularly, it seeks to expand literature on adoption within the maritime industry. The study is limited to the sample used for the study, as it used participants from only one country. However, the findings are not generalized for the entire maritime industry but rather Ghana. Originality/value The originality of the study is derived from the provision of literature on adoption within the maritime industry in developing countries. It also provided evidence that challenges existing knowledge on characteristics of countries that exhibits high level of femininity culture as proposed by Hofstede.

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Section: Introductionmentioning

confidence: 99%

Factors that affect acceptance and use of information systems within the Maritime industry in developing countries

Wiafe

Koranteng

Tettey

et al. 2019

JSIT

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“…Its proposed model provides a different approach as its main focus is on examining the direct impact of demographic factors (specifically, age, education, and income) on the adoption of one e-government service and application, that is, e-voting. In Ghana, a developing country in Africa, Mensah and Mi's (2018b) study confirmed the direct impact of education, age, and gender on e-government services' adoption. Kose (2019) conducted a study in Turkey and found that household income, education level, and frequency of internet use were positively correlated with the probability of e-government use by Turkish citizens.…”

Section: E-voting Adoption and The Digital Dividementioning

confidence: 67%

Toward a Significant E-Voting Adoption Model

Alomari

Khan

2022

International Journal of Technology and Human Interaction

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Technology, through internet use, has changed how citizens interact and communicate with their governments. However, in any society, a proportion of people cannot access this type of interaction due to digital divide issues. Consequently, this study developed a model by investigating the impact of digital divide factors on technological system adoption, that is, e-voting, mainly in Jordan, a developing country. The model proposes that four digital divide factors, namely, age, education, income, and internet use, directly influence citizens’ intentions to use an e-voting website. A survey study of 267 Jordanian citizens (and internet users) explored whether the digital divide e-voting adoption model was significant. Analysis of the collected data showed the model’s significance for exploring the digital divide’s impact on citizens’ intentions to use an e-voting website. This study, with its focus on parliamentary elections, is one of the few to examine how the digital divide influences e-voting adoption in the Middle East. Future research will focus on municipality elections.

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“…(19) Citizens mentioned lack of promotion and exposure as the key factors for their lack of awareness in response to low-usage consumers. (20) It was found that a citizen's attitude is the most crucial factor influencing whether or not they will accept and use e-government services [101]. (21) According to the findings, citizens' degree of satisfaction has a substantial influence on their intention to utilise e-government services.…”

Section: Resultsmentioning

confidence: 99%

Review on Factors Affecting Digital Citizen Experience While Using Online Government Services

Lobo

Noronha

2023

IJCSBE

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Purpose: The Digital Citizen Experience is the Interaction between the government and citizens via various channels that generate mutual value. Governments can create meaningful experiences for individuals, communities, and businesses by merging organizing ideas and user experiences. As a result, value propositions and trust are created. Citizens and Government benefit from digital interactions in public services. These interactions assist municipalities in simplifying the citizen experience and engaging the community while ensuring public service continuity in times of crisis. Furthermore, automating ongoing tasks frees up employees to concentrate on citizens Methodology: This review study explores factors affecting the citizen experience while using online government Services. Data is obtained through secondary source from journal articles and scholarly /academic research publications. Finding: This research review outcome will identify factors such as perceived usefulness, ease to use, product experience delivery responses times, technological, login, customer support and transactional experience affect digital citizen experience. With the, e-government initiatives implemented to provide timely completion of tasks, transparency, and accountability. To make most effective judgements when digital government services, practitioners must revise their strategies Originality /Value: Digital change in India has led to a new era of digital change, with information availability and openness allowing for the use of digital services. This study investigates the link between citizen experience and online government services, which also includes factors affecting Digital citizen experience while using online Citizen centric Services and Current digital citizen Experience trends. Paper type: Review paper

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Determinants of Intention to Use Local E-Government Services in Ghana

Cited by 9 publications

References 59 publications

Factors that affect acceptance and use of information systems within the Maritime industry in developing countries

Factors that affect acceptance and use of information systems within the Maritime industry in developing countries

Toward a Significant E-Voting Adoption Model

Review on Factors Affecting Digital Citizen Experience While Using Online Government Services

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