Introduction: Physicians vary widely in how they treat some health
conditions, despite strong evidence favoring certain treatments over others. We
examined physicians’ perspectives on factors that support or hinder
evidence-based decisions and the implications for delivery systems, payers, and
policymakers. Methods: We used Choosing Wisely® recommendations to create four clinical vignettes for common types of
decisions. We conducted semi-structured interviews with 36 specialists to
identify factors that support or hinder evidence-based decisions. We examined
these factors using a conceptual framework that includes six levels: patients,
physicians, practice sites, organizations, networks and hospital affiliations,
and the local market. In this model, population characteristics and payer and
regulatory factors interact to influence decisions. Results:
Patient openness to behavior modification and expectations, facilitated and
hindered physicians in making evidence-based recommendations. Physicians’
communication skills were the most commonly mentioned facilitator. Practice
site, organization, and hospital system barriers included measures of emergency
department throughput, the order in which test options are listed in electronic
health records (EHR), lack of relevant decision support in EHRs, and payment
incentives that maximize billing and encourage procedures rather than medical
management or counseling patients on behavior change. Factors from different
levels interacted to undermine evidence-based care. Most physicians received
billing feedback, but quality metrics on evidence-based service use were
nonexistent for the four decisions in this study. Conclusions and
Implications: Additional research and quality improvement may help to
modify delivery systems to overcome barriers at multiple levels. Enhancing
provider communication skills, improving decision support in EHRs, modifying
workflows, and refining the design and interpretation of some quality metrics
would help, particularly if combined with concurrent payment reform to realign
financial incentives across stakeholders.