Determinants of investor satisfaction with e‐commerce platforms and traded products in student housing development in Ghana

Abstract

Globalization and its attendant expansion of businesses continue to create opportunities for the use of e‐commerce. E‐commerce is noted for contributing to cost reduction, capital expansion, efficiency and high client satisfaction in businesses. Unfortunately, there is dissatisfaction among investors in student housing with the application of e‐commerce in Ghana. This study examined the key factors influencing satisfaction among investors in student housing with e‐commerce platforms and traded products in Ghana. A concurrent mixed design based on survey and interviews, as well as an Exploratory Factor and thematic analyses of data were used. Whereas security and interface features were key factors influencing investors' satisfaction with e‐commerce platforms, product availability and quality of packaging were key factors influencing investors' satisfaction with traded products. It would be worthwhile for website designers to consider these factors in designing websites. Also, by considering these factors, suppliers can increase their revenues. Furthermore, the results of this exploratory factor analysis means that further confirmatory studies may be conducted to validate the findings.

Sustaining Consumer E-Commerce Adoption in Sub-Saharan Africa: Do Trust and Payment Method Matter?

“…E-commerce is gradually gaining the needed popularity in Sub-Saharan Africa because of the presence of Jumia, Takealot, and Konga [7,11]. These platforms improve the quality of life by making available a variety of products to consumers and also making it easier for individuals to start personal businesses [12]. However, users (customers and shop owners) are pessimistic because of the fear of information leakages, cybercrimes, product quality, and delivery [13].…”

All-inclusiveness and disability end-user satisfaction in student housing nexus: cognitive dissonance perspective

“…Ulyani et al (2011), on the other hand, in his study, defined student housing as a set of space provided by the university management to house the students at chargeable fee with rules and obligations to observe the attitudes students towards the use of the accommodation. However, Attakora-amaniampong et al (2020) uniquely do not support Ulyani et al ’s (2011) idea of student housing. According to their study, student housing provision are shared facilities and special facilities that are provided by both university authorities and private individuals both within and outside the university premises.…”

“…The analysis also includes the tests for homogeneity to determine the possibility of distinct missing values and non-missing values of universal design variables (UDR) across the study locations. Data suitability test was conducted to circumvent multicollinearity and to ensure satisfactory internal reliability of variables using the Cronbach’s alpha (Attakora-amaniampong et al , 2020). Varimax rotation was conducted to identify the underlying elements of satisfaction of UDV (Tengan and Aigbavboa, 2019).…”

Tenant management under COVID-19 pandemic season among informal settlement rental housing in Ghana

“…The study uses mixed method based on the tenets of social role theory. Mixed methods were based on rental data and interviews of landlords as seen in Attakora-amaniampong et al (2020), Simpeh and Shakantu (2019);and Boamah (2012). The study basically focused on the social relationship aspects of governing tenants in informal settlements.…”