Determinants of IT Outsourcing Relationships: A Conceptual Model

Blumenberg, Stefan; Beimborn, Daniel; Köenig, Wolfgang

doi:10.1109/hicss.2008.119

Cited by 28 publications

(24 citation statements)

References 51 publications

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“…To enhance the relationship it is important to understand the exchange partners. The shared domain knowledge and a common "language" between the parties are important facets of alignment and thus relationship quality (Blumenberg et al 2008).…”

Section: Relationship Quality and Its Determinantsmentioning

confidence: 99%

Determinants of relationship quality for IS/IT outsourcing success in public sector

Swar

Moon

et al. 2010

Inf Syst Front

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Relationship has become an influential aspect for the success of IS/IT outsourcing projects. Although some studies have explored the issues of IS/IT outsourcing relationship in the past, these studies are limited to the private sectors. Whereas, studies implicate that the issues related to private and public sectors should be addressed differently. Therefore the main purpose of this study is to examine the IS/IT outsourcing relationship in the public sector by determining relationship quality factors. Based on the social exchange and the relational exchange theories a relationship model is proposed and hypotheses are tested. Ninety three IS/IT outsourcing projects in the public sector of Korea are examined and the results indicate that the outsourcing success is greatly determined by relationship quality. This study will serve as useful guidelines in understanding how to develop a successful IS/IT outsourcing relationships for IT practitioners in the public sector and the vendors undertaking those outsourced projects.

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Section: Relationship Quality and Its Determinantsmentioning

confidence: 99%

Determinants of relationship quality for IS/IT outsourcing success in public sector

Swar

Moon

et al. 2010

Inf Syst Front

View full text Add to dashboard Cite

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“…Many researchers [4,[13][14][15][16][17][18] have investigated that knowledge sharing, trust and commitment as key determinants of outsourcing success. In addition, many studies has emphasized the significance of software requirements knowledge transfer to ensure the software quality and customer satisfaction [19,20].…”

Section: Introductionmentioning

confidence: 99%

An exploration of FMCDM approach for evaluating the outcome/success of GSD projects

Sangaiah

Thangavelu

2013

Open Engineering

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This study presents a fuzzy multi-criteria decision making (FMCDM) approach for analyzing the influential factors affecting the outcome/success of global software development (GSD) projects. The main aim of this study is to demonstrate the potential of proposed methodology based on FMCDM which is used to measure the offshore/onsite teams' partnership quality dimensions and underlying the influential factors towards the outcome of GSD projects. The uncertainty and subjective vagueness within the decision making process are dealing with fuzzy linguistic terms quantified in an interval scale [0,1]. The proposed FMDCM framework is used to determine the priority weights of partnership quality factors and rating the GSD project outcome/success from the service provider perspective into three dimensions: service quality, schedule and cost improvement. The predicted GSD project outcome values are obtained to facilitate organization and to determine the impact of offshore/on-site teams' partnership quality towards success of GSD project outcome otherwise initiate actions to improve the GSD project outcome. This study established survey research method that involves thirty-eight critical influential factors evaluated by twenty software professionals for their assessment of GSD projects outcome in India.

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“…Consequently, Handley and Benton Jr [39] have found that, completeness of contract is important in determining the performance of IT offshoring. Furthermore, the model proposed by Blumenberg, Beimborn [40]shows that, completeness of contract affects the success of the relationship between partners. [43] has showed that, the internal technical capability for the organization is an important issue related to IT offshoring.…”

Section: It Offshoring Success Factorsmentioning

confidence: 99%

It Offshoring And E_Business Adoption In Iraq: Study From Smes Perspective

Hamzah¹

2021

TURCOMAT

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The aims of this research were to investigate the factors that influence the IT offshoring approach among the Iraqian SMEs and whether this approach can be considered for the SMEs e_business implementation. SMEs face many issues such as technological, business, economic and cultural nature, while trying to be in an advantage edge or survive at least. Business offshoring is one of the approaches common especially in IT development to assist the enterprises to automate and streamline the business processes. This research applied the quantitative and qualitative approaches when collecting data from the Iraqiann SMEs. SPSS software was used to analyse the collected data.

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Determinants of IT Outsourcing Relationships: A Conceptual Model

Cited by 28 publications

References 51 publications

Determinants of relationship quality for IS/IT outsourcing success in public sector

Determinants of relationship quality for IS/IT outsourcing success in public sector

An exploration of FMCDM approach for evaluating the outcome/success of GSD projects

It Offshoring And E_Business Adoption In Iraq: Study From Smes Perspective

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