Determinants of Organizational Citizenship Behavior and Its Implication Towards Employee Performance

Abstract

Organizational Citizenship Behavior is highly related to voluntary behavior of the employees, which can increase organization's productivity and effectiveness. This study aims to analyze the determinants of Organizational Citizenship Behavior (OCB) and its implication towards employee performance. We test whether organization commitment and job satisfaction have an effect on OCB and we further examine how these variables affect employee performance. The sample of this study is hotel employees that are the member of Indonesian Hotel and Restaurant Association, with the total sample of 302 respondents. The data is obtained through survey and further analyzed using Structural Equation Model. The results show that organizational commitment and job satisfaction have a significantly positive effect on OCB. It is also found that along with OCB, organizational commitment and job satisfaction have a positive effect of employee's performance. The findings of this study give contribution to the hotel management in increasing employee's OCB. It is shown that the OCB can be increased when the employee's value and company values are similar. It is also shown that employee performance can be increased through regular promotion opportunity among the workers.