2020
DOI: 10.1080/01972243.2020.1737605
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Determinants of public engagement on municipal Facebook pages

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Cited by 28 publications
(35 citation statements)
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References 80 publications
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“…MH-IT page had a higher activity level and popularity close to the DCP-IT's, but it attained a lower level of commitment. The cases confirm that publishing a large amount of information via Facebook does not automatically increase public engagement (Metallo et al, 2020). Citizens cannot absorb engagement in all the posts published by public organisations.…”
Section: Resultsmentioning
confidence: 71%
“…MH-IT page had a higher activity level and popularity close to the DCP-IT's, but it attained a lower level of commitment. The cases confirm that publishing a large amount of information via Facebook does not automatically increase public engagement (Metallo et al, 2020). Citizens cannot absorb engagement in all the posts published by public organisations.…”
Section: Resultsmentioning
confidence: 71%
“…Another factor that would seem relevant to citizen engagement is posting at the right time to can bring the attention of citizens. Posting on weekends and during after‐work hours offers more opportunities to increase citizens' engagement (Metallo et al, 2020).…”
Section: Discussionmentioning
confidence: 99%
“…Promoting civic participation in government discourse through online means can amplify the degree of trust citizens place in their governments, by strengthening transparency and imparting more accessible information (Criado and Villodre 2021;Mahmood et al, 2019;Porumbescu 2016). Online communication between governments and citizens can be expressed and measured by engagement levels (e.g., likes, comments, reactions), and can be influenced by the type of media and messages (Lai et al, 2020;Metallo et al, 2020;Rocca et al, 2021). Aside from the types of messages, the quality of information, and the responsiveness of governments to their citizens also play an important role in engagement rates (Hung et al, 2019;Smith and Gallicano 2015).…”
Section: Use Of Social Media To Acquire Government Informationmentioning
confidence: 99%