Determinants of public trust in government: empirical evidence from urban China

Zhao, Dahai; Hu, Wei

doi:10.1177/0020852315582136

Cited by 115 publications

(94 citation statements)

References 53 publications

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“…This was true despite the fact some other studies have argued the opposite because public services are mostly supplied by local governments in metropolitan areas [39]. An explanation can be found for this result due to the fact that Yemeni government is a transitional government funded by international countries-especially the Gulf countries-in order to provide high quality public services for citizens.…”

Section: Discussionmentioning

confidence: 86%

The Impact of Citizen Satisfaction with Government Performance on Public Trust in the Government: Empirical Evidence from Urban Yemen

Salim¹,

Peng²,

Almaktary³

et al. 2017

OJBM

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Until now, there have been no empirical studies published investing the link between citizens' satisfaction with government performance and its impact on public trust towards the government. Here, we explore the case of the Yemeni government. Public trust in government is considered very low among Arabic countries. Public trust in government in Yemen was found to be much lower than expected. Furthermore, the variables of citizen satisfaction with the quality of public services, the transparency of government and government performance in fighting corruption were found to be positively associated with public trust in the transitional Yemeni government at both the city and central levels. This study also found that some demographic features in Yemeni citizens such as males with low and middle school education showed a higher possibility of trust in city government. These findings suggest that maintaining political trust will be a challenge for the transitional Yemeni government especially because Yemen is now experiencing civil war.

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Section: Discussionmentioning

confidence: 86%

The Impact of Citizen Satisfaction with Government Performance on Public Trust in the Government: Empirical Evidence from Urban Yemen

Salim¹,

Peng²,

Almaktary³

et al. 2017

OJBM

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“…Findings from the World Values Survey between 1999 and 2014 demonstrated a clear declining pattern of political trust in China (Figure ). A recent large‐sample survey from 34 Chinese metropolitan areas with 21,570 respondents also indicated a lower degree of trust in both local (municipal) and central government compared with the data before: only 57.8 percent of the respondents expressed trust in the central government and 45.4 percent of them expressed trust in the city government (Zhao and Hu, ).…”

Section: Literature Reviewmentioning

confidence: 90%

“…In China specifically, economic success has always been attributed to higher trust in government (Li, ; Shi, ; Wang, ; Zhao and Hu, ; Zhong, ). Moreover, the public's satisfaction with specific public service (along with democracy, participation in government, and the transparency of government) (Zhao and Hu, ), and even improved individual well‐being (Wang, ), is found to be the factor leading to the high political trust in China. Considering the service delivery in detail, the effect of service delivery process on the public's attitudes to public institutions is found to be stronger than the output indicator, though both output and process have positive impact (Ryzin, ).…”

Section: Literature Reviewmentioning

confidence: 99%

Perceived Quality of Governance and Trust in Government in Rural China: A Comparison Between Villagers and Officials

Han

Lin

Tao

2019

Social Science Quarterly

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Objective This research examined the relations between perceived quality of governance and trust in government in China. Methods Using nationally representative data collected in rural China, we compared the varying degrees of trust in different levels of government (central, provincial, county, and town), and the varied effects of perceived quality of governance on trust in different levels of government between general villagers and local officials. Results This study found that although officials showed higher degrees of trust in government, they demonstrated no significant difference from the general villagers on their perceived quality of national governance. Also, the effects of perceived quality of governance on trust in most levels of government have no significant differences between local officials and villagers. Conclusion These findings were discussed in the broader contexts of economic development in China.

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“…Public trust in government is a crucial factor in state management (Zhao and Hu, 2015). Policy implementation and law enforcement will be much easier if the government can gain trust from its citizen (Zhao and Hu, 2015), even in a more extreme case, the low trust in government can push reformation (Salim et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

“…Policy implementation and law enforcement will be much easier if the government can gain trust from its citizen (Zhao and Hu, 2015), even in a more extreme case, the low trust in government can push reformation (Salim et al, 2017). Improving citizen satisfaction on public service is one of the ways to gain the public trust (Sun et al, 2013;Salim et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

The Reinforcement of Foreigner Satisfaction Concept in Immigra- tion Service in Indonesia

Lanin¹,

Hermanto

2017

JGP

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This research discuss about the Reinforcement of Foreigner Satisfaction Concept in immigration service in Indonesia. Policy implementation and law enforcement will be much easier if the government can gain trust from its citizen (Zhao and Hu, 2015), even in a more extreme case, the low trust in government can push reformation (Salim et al., 2017). Immigration service is not only provided for Indonesian but also for foreigners that enter Indonesia territory. Few immigration services provided for foreigners are visa and stay permit extension, stay permit shifting, multiple exit re-entry permit, and dual citizenship for children under 18 years old. This research aims to prove the influence of equity and disconfirmation satisfaction on CSI as intervening variables in order to re-formulate the more representative CSI concept. This was a quantitative research that was conducted in Padang Immigration Office. It aims to uncover the influence of service quality on CSI directly and the influence of it when it was interfered by equity and disconfirmation and to re-formulate the CSI by strengthening the foreigner satisfaction concept. The sample was taken by using stratified proportional random sampling technique. The sample was counted by using Slovin formula. Based on all findings and discussion above, we concluded that the reinforcement of foreigner satisfaction concept can be done by adding equity satisfaction and disconfirmation satisfaction into existing CSI model because both of them can increase the influence of service quality on SCI. It meant that in assessing the foreigner satisfaction by using CSI, there are other variables that have to be considered in order to assess it comprehensively and meet with foreigner's expectation. Furthermore, the proposed hypothetic model was proved and it can be accounted for academically. The model can be used as the conceptual cornerstone by other researchers to do other studies related to service quality and CSI. Keyword: Reinforcement, Foreigner, Satisfaction Concept, Immigration, Indonesia. ABSTRAKPenelitian ini membahas tentang penguatan konsep kepuasan orang asing dalam 202pelayanan keimigrasian di Indonesia. Implementasi kebijakan dan penegakan hukum akan jauh lebih mudah jika pemerintah dapat memperoleh kepercayaan dari warganya (Zhao dan Hu, 2015), bahkan dalam kasus yang lebih ekstrem, kepercayaan pemerintah yang rendah dapat mendorong reformasi (Salim et al., 2017). Layanan imirasi tidak hanya disediakan untuk orang Indonesia tetapi juga bagi orang asing yang memasuki wilayah Indonesia. Beberapa layanan imigrasi untuk orang Indonesia tetapi juga bagi orang asing yang memasuki wilayah Indonesia. Beberapa layanan imigrasi yang diberikan kepada orang asing adalah perpanjangan visa dan izin tinggal, perizinan izin tinggal, izin masuk kembali, dan kewarganegaraan ganda untuk anak dibawah 18 tahun. Penelitian ini bertujuan untuk membutktikan adanya pengaruh kepuasan ekuitas dan kepuasan disconfirmation pada CSI sebagai variable intervening dalam rangka merumuskan kem...

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Determinants of public trust in government: empirical evidence from urban China

Cited by 115 publications

References 53 publications

The Impact of Citizen Satisfaction with Government Performance on Public Trust in the Government: Empirical Evidence from Urban Yemen

The Impact of Citizen Satisfaction with Government Performance on Public Trust in the Government: Empirical Evidence from Urban Yemen

Perceived Quality of Governance and Trust in Government in Rural China: A Comparison Between Villagers and Officials

The Reinforcement of Foreigner Satisfaction Concept in Immigra- tion Service in Indonesia

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