“…ICT also impacts positively on small business growth, through an increase in productivity (Bassanini and Scarpetta, 2002;Matteucci et al, 2005;Timmer and van Ark, 2005) and sales (Maguire et al, 2007;Ordanini, 2006;Raymond, 2005;Qiang et al, 2006). New technologies also facilitate organisational expansion (Bernadas and Verville, 2005;Matthews, 2007), improve international communications (Raymond et al, 2005) and lead to supply chain improvements (Bayo-Moriones and Lera; Macpherson et al, 2002;Wen et al, 2009). Last, ICT is seen to lead to increased customer satisfaction (Bernadas and Verville, 2005;Yadav and Varadarajan, 2005), improve product quality (Boca and Daraba, 2010) and facilitate the introduction of new products and services (Beccheti et al, 2003;Carlsson, 2004;Hollenstein, 2004).…”