Determinants of Smart City Technology Acceptance: Role of Smart Governance as Moderator

Abstract

Smart city technology is a city with information and communication technology that aims to solve problems and meet society's needs. Smart city technology's success depends on the acceptance of its citizens. The main purpose of this paper is to illustrate the determinants of smart city technology acceptance among working professionals and the moderating role of smart governance, supported by the unified theory of adoption and use of technology 2. The study uses a quantitative approach. Data is collected from working professionals using an online questionnaire. 103 responses were received and analysed using the IBM SPSS Statistics 26 and SmartPLS 3 software. The findings suggest that performance expectancy, social influence, facilitating condition, price value, habit, and trust significantly influenced the acceptance of smart city technology. In addition, smart governance moderated the relationship between performance expectancy, effort expectancy, social influence, price value, habit, trust, and smart city technology acceptance. The study contributes to the empirical gap by adding trust and smart governance's role as a moderator to address the limitations of the unified theory of adoption and use of technology 2 model. Practically, this study reveals insights useful to government agencies and corporations in crafting sustainable strategies that prioritise people's needs in smart city initiatives.