Determinants of Student Information Technology Adoption

Abstract

Innovating service delivery in higher education is central to supporting institutional and societal goals of increasing the numbers of college graduates and for transforming higher education institutions to center on the needs of today's students. Within this context, technology plays a critical role. This research seeks to contribute to institutional, academic and educational technology sector efforts to dramatically enhance service quality, in support of improving undergraduate student outcomes (student success), by identifying the determinants of student information technology adoption and removing barriers to accessing higher education. Using a mixed-methods and empirical approach based on the Unified Theory of Acceptance and Use of Technology (UTAUT), after an extensive literature review, individual interviews and focus groups, a web-based survey was administered to undergraduate students at Portland State University in Portland, Oregon to learn about their experiences with myPSU. myPSU is a web-based digital services platform (available as a native mobile application and website) that aids students in accessing services and resources critical to maintaining their enrollment. Structural Equation Modeling (SEM), including Principal Components Analysis (PCA), was used to analyze 1,841 valid survey responses and derive statistical results.The findings suggest that effort expectancy and social influence stand out as critical influences on behavioral intention to adopt myPSU, and new to i iii