Determinants of Thailand's MICE industry organisational effectiveness

Analysis of the competitiveness factors for MICE tourism: the case of Mazatlan, Sinaloa

“…The lower performance is attributed to the offer of tourist products. These findings can be discussed with those obtained by Bandhuseve et al (2017), Jo et al (2019), Lim and Zhu (2018) and Michael et al (2019), which analyze price competitiveness, the relationship with demand and service quality.…”

“…The difference between the valuations of this indicator is also striking, it undoubtedly reveals one of the pending attributes to be developed in the destination. According to Alananzeh, Al-Badarneh, Al-Mkhadmeh, & Jawabreh (2018), Bandhuseve et al (2017) and Michael et al (2019), destination management and the business environment have a significant influence on improving competitiveness, so it is necessary to study their implications in each destination and tourism market segment, as well as to propose effective strategies. In addition, proper management of the destination and a governance mode that takes advantage of the efforts of stakeholders and public-private partnerships in tourism to contribute to the recovery of the tourism industry in the post-COVID context (Wan et al, 2022).…”

“…In tourism studies, it is important to analyze the competitiveness factors that prescribe the structure, operation and competitiveness of the sector, and thus allow for undertaking the theoretical or empirical exercise of interest in the discipline. In the theoretical review, several studies were found that address the analysis of the factors of tourism competitiveness and establish indicators for its evaluation (Alcocer, 2013; Amaya et al, 2017; Dwyer et al, 2004; Dwyer & Kim, 2003; IMCO, 2018; Ritchie & Crouch, 2010; WEF, 2019) or those involved in the competitiveness of a case study (Alananzeh et al, 2018; Albayrak et al, 2018; Bandhuseve et al, 2017; Lim & Zhu, 2018; Michael et al, 2019; Whitfield et al, 2014). However, the previous studies do not address the determining factors for the MICE industry that could improve its competitiveness in urban destinations, since it is a particular segment and with specific development criteria.…”

“…The most important attributes were destination safety, availability of meeting facilities, ease of air access and the cost of meeting facilities. The study by Bandhuseve et al (2017) analyzes the effects of capacity management, customer relationship management, information computer technology (ICT), service quality and supplier relationship management on Thailand’s MICE industry; to understand how the organizational effectiveness of the sector is crucial for its development. The results confirmed that ICT has a significant effect on the organizational effectiveness of this segment.…”

“…The purpose of this case study is to provide a theoretical contribution to the literature on the competitiveness of tourist destinations in the MICE segment, as well as the practical implications for the specific case study. Since it is evident that there are few empirical studies that analyze the factors that contribute to improving the competitiveness of this segment, since they focus on the study of the perception of the actors and the implications of their management (Alananzeh et al, 2018; Bandhuseve, Limnarat, & Tangthong, 2017; Rittichainuwat et al, 2020). Recently, studies the analyze the management of a crisis to the construction of resilience and the recovery of the sector (Rittichainuwat et al, 2020; Wan, Li, Lau, & Dioko, 2022).…”