Determinants of user adoption of e-government services: the case of Greek Local Government

Abstract

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Towards a multidimensional model for assessing e-government service gaps

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Accordingly, the transformation drive in public service is facilitated by the following e-government delivery models: Government-to-Government (G2G); Government-to-Employees (G2E); Government-to-Business (G2B); and Government-to-Citizens (G2C) (Ahmad et al 2019;Ramdan, Azizan & Saadan 2014;Voutinioti 2014). G2G represents the backbone platform for e-government adoption, implementation and utilisation in the entire country (Voutinioti 2014); G2E represents an internal relationship between the government and its employees (Ramdan et al 2014); Background: Since the emergence of e-government in developing countries, several different measurement metrics in the form of models and frameworks have been utilised to evaluate e-government projects.

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