Determinants of Users’ Intention to Use IoT: A Conceptual Framework

Baba, Nura Muhammad; Baharudin, Ahmad Suhaimi

doi:10.1007/978-3-030-33582-3_92

Cited by 8 publications

(9 citation statements)

References 55 publications

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“…But an extension of the model to include technology-specific external variables [21,23,26] is recommended to strengthen the predictive and explanatory power [27]. We have done this by including the variables trust and privacy concerns, following the approach of previous studies on trust and technology acceptance (see e.g., [5,21,26] as well as on privacy concerns and technology acceptance (see e.g., [22,26,28] in diverse application areas.…”

Section: The Interplay Between Chatbot Acceptance Trust and Privacy mentioning

confidence: 99%

“…Diverse privacy concerns have been found to negatively influence the intention to use new technologies across diverse application areas, e.g. smart home [27] and smartwatch [28]. Considering privacy concerns as the perceived risk that the user's personal or financial information could be processed, collected and used by third parties in a manner that is unauthorized, harmful or contrary to the interests of the user, we expect similar effects on the intention to use ICB due to the sensitivity of insurance data which is why we derive the last hypothesis:…”

Section: The Interplay Between Chatbot Acceptance Trust and Privacy mentioning

confidence: 99%

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A Matter of Trust? Examination of Chatbot Usage in Insurance Business

Cardona¹,

Janssen²,

Guhr³

et al. 2021

Proceedings of the Annual Hawaii International Conference on System Sciences

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Critical success factors such as trust and privacy concerns have been recognized as grand challenges for research of intelligent interactive technologies. Not only their ethical, legal, and social implications, but also their role in the intention to use these technologies within high risk and uncertainty contexts must be investigated. Nonetheless, there is a lack of empirical evidence about the factors influencing user's intention to use insurance chatbots (ICB). To close this gap, we analyze (i) the effect of trust and privacy concerns on the intention to use ICB and (ii) the importance of these factors in comparison with the widely studied technology acceptance variables of perceived usefulness and perceived ease of use. Based on the results of our online survey with 215 respondents and partial least squares structural equation modelling (PLS-SEM), our findings indicate that although trust is important, other factors, such as the perceived usefulness, are most critical for ICB usage.

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Section: The Interplay Between Chatbot Acceptance Trust and Privacy mentioning

confidence: 99%

Section: The Interplay Between Chatbot Acceptance Trust and Privacy mentioning

confidence: 99%

A Matter of Trust? Examination of Chatbot Usage in Insurance Business

Cardona¹,

Janssen²,

Guhr³

et al. 2021

Proceedings of the Annual Hawaii International Conference on System Sciences

View full text Add to dashboard Cite

show abstract

“…Since only few studies investigated factors that affect readiness to IOT applicationsin banks [60], and almost negligible investigations on mediating and moderating factors, 'Security' and Intention to Use' are proposed by the researchers as mediators for the relationship between the research variables and the 'readiness to IOT applications'. This assumption was based on the fact that a variety of investigations have revealed that Security is the most critical obstacle.…”

Section: Research Framework and Hypothesesmentioning

confidence: 99%

Mediating and Moderating Factors Affecting Readiness to IoT Applications: The Banking Sector Context

El-Aziz¹,

El-Gamal²,

Ismail³

2020

IJMIT

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Although IOT seems to be the upcoming trend, it is still in its infancy; especially in the banking industry. There is a clear gap in literature, as only few studies identify factors affecting readiness to IOT applications in banks in general, and almost negligible investigations on mediating and moderating factors. Accordingly, this research aims to investigate the main factors that affect employees’ readiness to IOT applications, while highlighting the mediating and moderating factors in the Egyptian banking sector. The importance of Egypt stems from its high population and steady steps taken towards technology adoption. 479 valid questionnaires were distributed over HR employees in banks. Data collected was statistically analysed using Regression and SEM. Results showed a significant impact of ‘Security’, ‘Networking’, ‘Software Development’ and ‘Regulations’ on ‘readiness to IOT applications. Thus, the readiness acceptance level is high‘Security’ and ‘User Intention’ were proven to mediate the relationship between research variables and readiness to IOT applications, and only a partial moderation role was proven for ‘Efficiency’. The study contributes to increasing literature on IOT applications in general, and fills a gap on the Egyptian banking context in particular. Finally, it provides decision makers at banks with useful guidelines on how to optimally promote IOT applications among employees.

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“…Accordingly, the first hypotheses 1 to 5 were devised to test whether these factors still stand as the main factors within the context. Since only few studies investigated factors that affect readiness to IOT applicationsin banks [60], and almost negligible investigations on mediating and moderating factors, 'Security' and Intention to Use' are proposed by the researchers as mediators for the relationship between the research variables and the 'readiness to IOT applications'. This assumption was based on the fact that a variety of investigations have revealed that Security is the most critical obstacle.…”

Section: Research Framework and Hypothesesmentioning

confidence: 99%

Untitled

2020

IJMIT

View full text Add to dashboard Cite

Although IOT seems to be the upcoming trend, it is still in its infancy; especially in the banking industry. There is a clear gap in literature, as only few studies identify factors affecting readiness to IOT applications in banks in general, and almost negligible investigations on mediating and moderating factors. Accordingly, this research aims to investigate the main factors that affect employees' readiness to IOT applications, while highlighting the mediating and moderating factors in the Egyptian banking sector. The importance of Egypt stems from its high population and steady steps taken towards technology adoption. 479 valid questionnaires were distributed over HR employees in banks. Data collected was statistically analysed using Regression and SEM. Results showed a significant impact of 'Security', 'Networking', 'Software Development' and 'Regulations' on 'readiness to IOT applications. Thus, the readiness acceptance level is high'Security' and 'User Intention' were proven to mediate the relationship between research variables and readiness to IOT applications, and only a partial moderation role was proven for 'Efficiency'. The study contributes to increasing literature on IOT applications in general, and fills a gap on the Egyptian banking context in particular. Finally, it provides decision makers at banks with useful guidelines on how to optimally promote IOT applications among employees.

show abstract

Determinants of Users’ Intention to Use IoT: A Conceptual Framework

Cited by 8 publications

References 55 publications

A Matter of Trust? Examination of Chatbot Usage in Insurance Business

A Matter of Trust? Examination of Chatbot Usage in Insurance Business

Mediating and Moderating Factors Affecting Readiness to IoT Applications: The Banking Sector Context

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