Determination of Technical Requirements and Priority of The Critical Part In The Quality Function Deployment Phase I and Quality Function Deployment Phase II Methods In Product Development : A Literatur Review

Abstract

There are many benefits found in implementing QFD. This method sets the standards for planned design and quality, making the product competitive. This literature study aims to make an analysis and synthesis of existing knowledge related to the topic to be studied in order to find gaps for the research to be carried out. Deployment’s Quality Function is a structured approach to finding customers, understanding their needs and ensuring that their needs are met with product specifications. In QFD Phase I, it is used to translate customer needs into product design attributes which we will refer to as technical measures. QFD phase 1 (product planning) is also called The House of Quality. The output obtained in QFD Phase I is used as input for QFD Phase II, where this stage is used to translate important technical actions into part characteristics that are considered the most important to meet customer needs. This paper tries to see the extent to which the two methods are applied by analyzing several relevant journals. The author hopes that this paper can be used as a future reference for researchers in product design.