Determining factors and impacts of the intention to adopt mobile banking app in Cameroon: Case of SARA by afriland First Bank

Kamdjoug, Jean Robert Kala; Wamba-Taguimdje, Serge-Lopez; Wamba, Samuel Fosso; Kake, Ingrid Bive'e

doi:10.1016/j.jretconser.2021.102509

Cited by 64 publications

(60 citation statements)

References 105 publications

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“…PLS-SEM was considered appropriate for this study because it is able to explain and predict the variance in target constructs and sub-constructs, thus allowing the theory underpinning this research to be tested. It has commonly been used to describe individual behavior, including for tourist behavior, consumer behavior, physical and mental health behavior, and intention to accept the use of mobile banking apps or technology (Majeed et al, 2020) (Marmaya et al, 2019) (Abdala et al, 2020) (Kamdjoug et al, 2021). Secondly, PLS-SEM is able to analyze the results of measurement models and structural models.…”

Section: Discussionmentioning

confidence: 99%

What awareness variables are associated with motivation for changing risky behaviors to prevent recurring victims of cyberbullying?

Jattamart

Kwangsawad

2021

Heliyon

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The detrimental consequences for victims of cyberbullying is becoming a major public health problem in many countries. However, it is a possibility that such victims will experience repeated cyberbullying in future. Therefore, a sustainable, long-term solution is to train victims to prevent cyberbullying and cope effectively with future situations. This aim of this study was to further our understanding of the factors involved in both raising awareness and increasing motivation in relation to the process of changing risky social media behaviors in order to reduce future incidences of cyberbullying. The study was conducted with a group of 541 late adolescents, who studied at university level and were victims of cyberbullying, and 397 parents. Data was collected using online questionnaires, which were designed according to I-Change Model (ICM) theory, and statistically analyzed to determine the presence of a causal relationship using Structural Equation Modeling (SEM). The results of this study showed that family communication, loneliness, perceived susceptibility, and message and channel type had direct influences on victims' awareness of risky behaviors. Based on parental views, the channel had a direct influence on the awareness of victims and this, in turn, had a direct influence on motivation for enacting changes in health behavior (including both psychological and physical health). It was also found that motivation for improving psychological health has a strong influence on physical health. The study results were consistent for both victims and parents. Therefore, in future, issues that should be prioritized and acted upon include promoting cooperation between victims, parents, schools, and mental health professionals in order to train and educate victims and develop an intervention program that takes into account family and personal relationships. These actions may reduce behaviors among adolescents that put them at risk of being ongoing victims of cyberbullying.

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Section: Discussionmentioning

confidence: 99%

What awareness variables are associated with motivation for changing risky behaviors to prevent recurring victims of cyberbullying?

Jattamart

Kwangsawad

2021

Heliyon

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“…A further extension of the model, by Venkatesh and Bala [61], offered the following categories of antecedents of the two variables (PEU and PU): "individual differences, system characteristics, social influence, and facilitating conditions" [61] (p. 276). Subsequently, multiple types of research have added other variables, and several studies have applied the TAM model in the m-commerce and e-commerce fields [27,30,31,37,[62][63][64][65][66][67][68][69][70][71].…”

Section: Literature Reviewmentioning

confidence: 99%

“…Based on the conclusions of Chhonker et al [65], which pointed out that most studies have used the theoretical framework TAM model (almost 70% of 200 studies analyzed), we used a modified TAM model in our investigation. In empirical research, most TAMbased studies use the following antecedent variables for the two variables (PEU and PU): confidence, innovation, mobility, enjoyment, and social influence [30][31][32][66][67][68][69][70][71]. Some studies used customer satisfaction as a variable in TAM to determine the influence on consumer adoption of m-commerce [29][30][31][35][36][37][38][39][40][41][42][43][44][45][72][73][74][75][76][77][78]; exploring consumer behavioral intent and customer satisfaction.…”

Section: Research Design and Hypothesismentioning

confidence: 99%

Assessing Antecedents of Behavioral Intention to Use Mobile Technologies in E-Commerce

et al. 2021

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The last decades have seen continuous increases in electronic commerce (e-commerce) and particularly mobile commerce (m-commerce). These sharp increases, especially during the Covid-19 pandemic, have led companies to become aware of the potential of this trade channel. This paper investigates the effects of antecedents on behavioral intention in m-commerce and the role of consumer satisfaction in the buyer decision process. In our investigation, we used the modified technology acceptance model (TAM). The research was conducted through a survey based on a self-administered questionnaire, with the data being analyzed by structural equation modeling and cross-tabulation. Following the investigation, we found that perceived usefulness (PU) and perceived ease of use (PEU) positively influence behavioral intention. Consumer satisfaction also plays a significantly positive role in m-commerce actual use, influencing future behavioral intention. The results also showed that generational and gender differences strongly affect behavioral intention, with younger generations and male respondents being more inclined to use m-commerce.

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“…The research presented by Kala et al (2021) examined the aspect of customers' willingness to use banking mobile applications and presented this issue in the context of circumstances pertaining to a particular country. The case study aimed to establish what factors contribute to the popularity of mobile banking applications among customers in Cameroon.…”

Section: Literature Reviewmentioning

confidence: 99%

Poland–Turkey Comparison of Mobile Payments Quality in Pandemic Time

Chmielarz¹

2021

JRFM

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The main objective of this article is to identify and analyze the use of mobile payments in two countries, Poland and Turkey. The data for the study were collected with the application of the CAWI method in March 2021. The survey covered nearly 650 respondents in total. The basis for comparisons was populations from two culturally distinct countries, Poland and Turkey, which are at a similar level of development as regards the use of the Internet. The studies were carried out simultaneously in both countries and examined the group of young people aged 18–25. The research surveyed the population, which included the most active Internet users who are taking full advantage of the benefits of globalization, which is facilitated by the development of the Internet worldwide. The survey was translated into the respondents’ native languages, initially validated during the pilot studies and then distributed and circulated among the study participants. The obtained findings were subject to comparison, and the differences between the samples were analyzed and commented on to verify the hypotheses formulated in the study. The main limitation of the conducted study was the selection of a random group—the research sample consisted only of members of the academic community. The study presented in the article fills the research gap regarding international comparisons of the use of m-payments in the period of the COVID-19 pandemic. The obtained results indicate the undoubted fact of increased interest in the use of m-payments in e-commerce and e-banking, and even more importantly, differences concerning 40% of the criteria/attributes applied to assess the use of m-payments in both countries. The findings can be used by business practitioners dealing with the development of m-payments. Another potential application is to attempt to bridge the gaps between countries, which may be supported by globalization processes.

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Determining factors and impacts of the intention to adopt mobile banking app in Cameroon: Case of SARA by afriland First Bank

Cited by 64 publications

References 105 publications

What awareness variables are associated with motivation for changing risky behaviors to prevent recurring victims of cyberbullying?

What awareness variables are associated with motivation for changing risky behaviors to prevent recurring victims of cyberbullying?

Assessing Antecedents of Behavioral Intention to Use Mobile Technologies in E-Commerce

Poland–Turkey Comparison of Mobile Payments Quality in Pandemic Time

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