This study aims to answer the research question: what is
the relationship between Knowledge Management (KM),
Organizational Learning (OL), and Intellectual Capital
(IC) in the public sector? Its purpose is to propose a
theoretically supported innovative model and to confirm
its validity in the context studied through an empirical test
with multivariate statistics. The research type is
quantitative, non-experimental, descriptive, explanatory,
correlational, and cross-sectional. The simple random
sample consisted of 296 employees of the public social
assistance sector in the state of Jalisco, Mexico. Through
the use of Structural Equation Modeling (SEM), the model
and the hypotheses were tested. The findings show a
significant relationship between the model variables: OL
and KM; CI and KM; CI and OL, too. This research built
an innovative theoretical model for the sector studied, with
standardized adjustment indexes within statistical
parameters and valid and reliable indicators, highlighting
the importance of knowledge as an added value in public
institutions, and its play an important role in improving
and innovating public sector performance to respond to the
citizens' demands for their wellbeing.