Developing a Construct and a Scale for Measuring the Internet-Store’s Web Usability

Yuldasheva, Oksana; Martsulevich, Dmitry; Ahtyamov, Mavlit; Shubaeva, Veronika

doi:10.1007/978-3-030-39319-9_92

Cited by 1 publication

(2 citation statements)

References 6 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…During the purchase stage, consumers select, order, pay for, and receive products (Reinartz et al 2019;Yuldasheva et al 2020). They have made up their minds and want to finalize the process, quickly and effortlessly.…”

Section: Moderating Role Of Purchase Process Stage and Nature Of Prod...mentioning

confidence: 99%

“…Service innovations that facilitate need recognition, search, comparison, or the evaluation of products are assigned to the pre-purchase stage (PRE in Fig. 2; Puccinelli et al 2009;Reinartz et al 2019); those that pertain to selection, ordering, promotion, payment, and delivery are purchase stage innovations (PUR; Boyd et al 2019;Reinartz et al 2019;Yuldasheva et al 2020); and those that involve interactions after the actual purchase relate to the post-purchase stage (POST). We instructed the experts to take the correct point of view into account, as mentioned in the description.…”

Section: Customer Purchase Process Stagementioning

confidence: 99%

See 1 more Smart Citation

Retail service innovations and their impact on retailer shareholder value: evidence from an event study

Lamey

Breugelmans

Vuegen

et al. 2021

J. of the Acad. Mark. Sci.

View full text Add to dashboard Cite

published version features the final layout of the paper including the volume, issue and page numbers. Link to publication General rightsCopyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights.• Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain • You may freely distribute the URL identifying the publication in the public portal.If the publication is distributed under the terms of Article 25fa of the Dutch Copyright Act, indicated by the "Taverne" license above, please follow below link for the End User

show abstract

Section: Moderating Role Of Purchase Process Stage and Nature Of Prod...mentioning

confidence: 99%

Section: Customer Purchase Process Stagementioning

confidence: 99%

Retail service innovations and their impact on retailer shareholder value: evidence from an event study

Lamey

Breugelmans

Vuegen

et al. 2021

J. of the Acad. Mark. Sci.

View full text Add to dashboard Cite

show abstract

Developing a Construct and a Scale for Measuring the Internet-Store’s Web Usability

Cited by 1 publication

References 6 publications

Retail service innovations and their impact on retailer shareholder value: evidence from an event study

Retail service innovations and their impact on retailer shareholder value: evidence from an event study

Contact Info

Product

Resources

About