Primary health care is widely defined as the cornerstone of national health systems that aims to provide its citizens with universal and equitable access to long-term, high-quality care, including different population demographics with diverse health issues (Bernal-Delgado et al., 2018). In this vein, the primary health care and its professionals, as the first point of contact with the health system, have outlined existing hurdles for health care users particularly in rural and remote settings such as access to treatment, long waiting times,