“…The need for government to be more relational and humane is imperative at all times, particularly when assisting vulnerable populations and underrepresented groups. From public service values to emotional labor, public administration research, theory, and practices include elements of empathy, which are commonly associated with compassion, rapport, supportiveness, nurturance, moral conviction, caring, devotion, and respect (Brewer et al, 2000;Edlins, 2019;Guy et al, 2008;Perry et al, 2008). Empathy as a public service value "supports equitably interacting, including and representing all individuals served" (Dolamore, 2019).…”