Developing a New Brand of Culturally-Aware Personal Robots Based on Local Cultural Practices in the Danish Health Care System

Rehm, Matthias; Rodil, Kasper; Krummheuer, Antonia Lina

doi:10.1109/iros.2018.8594478

Cited by 10 publications

(11 citation statements)

References 17 publications

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“…In Rehm et al (2018), the authors present a "build your own robot" project. Citizens with brain damage and their care personnel (from Danish healthcare) co-designed their robots with a specialized task chosen by the participants.…”

Section: Rq1 -What Are the Main Contexts For Interaction?mentioning

confidence: 99%

“…Gesell chamber can be a way to allow the human models to control avatars and see the participants' reactions while avoiding not influencing the study (Guerrero-Vásquez et al, 2020). Differently, Rehm et al (2018) uses ethnography as a starting point for the co-design of the agent. According to the authors, it is the only way to understand local cultural practices reliably.…”

Section: Survey (Tablementioning

confidence: 99%

“…Another issue is the prediction of cultures. Rehm et al (2018) emphasize that cultural theories or frameworks make predictions about behavior and are often stereotypical. Largely used, Hofstede's model can present issues upon its use on cultural tailoring (Wang et al, 2020).…”

Section: (23) Cultural Markersmentioning

confidence: 99%

See 2 more Smart Citations

Conversational agents: a survey on culturally informed design practices

Monteiro

Salgado²

2023

JIS

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The development and use of conversational agents grow every day. However, those systems still need to meet users' expectations. As a result, new design practices for conversational agents are emerging. One facet is the culturally informed design of those systems. Tailoring conversational agents culturally can increase engagement, trustworthiness, and acceptance. While an emerging trend, literature still needs to discuss research and application of design practices related to culture and conversational agents. The present study investigates 5398 articles involving conversational agents and culture over the last seven years. In this context, we selected 23 articles based on their approaches and objectives related to our main subject. The findings indicate that most studies in the field are mainly focused on the feasibility of cultural markers tailored to those systems. The main contribution is the identification of the main challenges, contexts and design practices in the field. These results contributed to discussions regarding conversational agents and highlighted some research gaps for future study.

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Section: Rq1 -What Are the Main Contexts For Interaction?mentioning

confidence: 99%

Section: Survey (Tablementioning

confidence: 99%

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Conversational agents: a survey on culturally informed design practices

Monteiro

Salgado²

2023

JIS

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“…Much work in HRI has shown that interactions are influenced by culture (e.g. Rehm et al 2018;Fischer et al 2019), and attitudes towards robots in elderly care are likely to be different across cultures (see, for instance, Robertson 2017). While the SMOOTH use cases were specifically developed with and for a Danish care facility, if the SMOOTH robot were to be employed internationally, cultural specifics would have to be taken into account both in the use case development process and in the robot design.…”

Section: Robots In a Societal Contextmentioning

confidence: 99%

Integrative Social Robotics Hands-on

Fischer

Seibt

Rodogno

et al. 2020

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In this paper, we discuss the development of robot use cases in an elderly care facility in the context of exploring the method of Integrative Social Robotics (ISR) when used on top of a user-centered design approach. Integrative Social Robotics is a new proposal for how to generate responsible, i.e. culturally and ethically sustainable, social robotics applications. Starting point for the discussion are the five principles that characterize an ISR approach, which are discussed in application to the three use cases for robot support in a Danish elderly care facility developed within the smooth project. The discussion by an interdisciplinary design team explores what attention to the five principles of ISR can offer for use case development. We report on the consequences of this short-time exposure to the basic ideas of ISR for use case development and discuss the value of approaching robot development from an ISR perspective.

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“…The concept refers to the ability of services to effectively meet and leverage the cultural and communication needs of clients [6]. Yet despite both its importance for enhancing patient-centred care and considerable debate around the conceptualisation and construction of 'cultural robotics' [8][9][10][11], the concept has never previously been implemented and evaluated for its utility using a randomised controlled trial design within healthcare settings. Cultural competence has also been linked with improved patient satisfaction [12] and acceptance [13,14], which are two further key aspects of successful assistive robotics solutions [15][16][17].…”

Section: Introductionmentioning

confidence: 99%

The CARESSES Randomised Controlled Trial: Exploring the Health-Related Impact of Culturally Competent Artificial Intelligence Embedded Into Socially Assistive Robots and Tested in Older Adult Care Homes

Papadopoulos

Castro²,

Nigath

et al. 2021

Int J of Soc Robotics

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This trial represents the final stage of the CARESSES project which aimed to develop and evaluate a culturally competent artificial intelligent system embedded into social robots to support older adult wellbeing. A parallel group, single-blind randomised controlled trial was conducted across older adult care homes in England and Japan. Participants randomly allocated to the Experimental Group or Control Group 1 received a Pepper robot for up 18 h across 2 weeks. Two versions of the CARESSES artificial intelligence were tested: a fully culturally competent system (Experimental Group) and a more limited version (Control Group 1). Control Group 2 (Care As Usual) participants did not receive a robot. Quantitative outcomes of interest reported in the current paper were health-related quality of life (SF-36), loneliness (ULS-8), and perceptions of robotic cultural competence (CCATool-Robotics). Thirty-three residents completed all procedures. The difference in SF-36 Emotional Wellbeing scores between Experimental Group and Care As Usual participants over time was significant (F[1] = 6.614, sig = .019, ηp2 = .258), as was the comparison between Any Robot used and Care As Usual (F[1] = 5.128, sig = .031, ηp2 = .146). There were no significant changes in SF-36 physical health subscales. ULS-8 loneliness scores slightly improved among Experimental and Control Group 1 participants compared to Care As Usual participants, but this was not significant. This study brings new evidence which cautiously supports the value of culturally competent socially assistive robots in improving the psychological wellbeing of older adults residing in care settings.

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Developing a New Brand of Culturally-Aware Personal Robots Based on Local Cultural Practices in the Danish Health Care System

Cited by 10 publications

References 17 publications

Conversational agents: a survey on culturally informed design practices

Conversational agents: a survey on culturally informed design practices

Integrative Social Robotics Hands-on

The CARESSES Randomised Controlled Trial: Exploring the Health-Related Impact of Culturally Competent Artificial Intelligence Embedded Into Socially Assistive Robots and Tested in Older Adult Care Homes

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