Developing a socio-technical evaluation index for tourist destination competitiveness using cognitive mapping and MCDA

Carayannis, Elias G.; Ferreira, Fernando; Bento, Paulo; Ferreira, João; Jalali, Marjan; Fernandes, Bernardo Mançano

doi:10.1016/j.techfore.2018.01.015

Cited by 47 publications

(33 citation statements)

References 52 publications

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“…The relationships between variables and/or decision criteria in the defined, hierarchical network of ideas can be positive or negative depending on the nature of the cause-and-effect relationships (Ribeiro et al, 2017). That is, cognitive maps are mental models that individuals create during analyses of problems, and each cognitive structure depends on each person's rationalization, cognition, and perspective (Peña et al, 2008;Carayannis et al, 2018).…”

Section: Fuzzy Cognitive Mappingmentioning

confidence: 99%

“…Cognitive mapping is widely acknowledged as an important instrument for structuring and clarifying highly complex situations during decision-making processes, thereby generating more transparent, coherent solutions that incorporate objective and subjective aspects (Ferreira et al, 2017;Carayannis et al, 2018). This means that, regardless of its subjective nature, cognitive mapping has a strong potential for structuring problems mainly because this technique, first, promotes exchanges of ideas and dialogues between decision makers.…”

Section: Fuzzy Cognitive Mappingmentioning

confidence: 99%

“…More specifically, cognitive mapping is widely acknowledged to be an important instrument for structuring and clarifying highly complex situations in order to support decision making. This tool facilitates the development of more transparent and coherent solutions that incorporate both objective and subjective aspects (Ferreira et al, 2017;Carayannis et al, 2018). Fuzzy cognitive maps (FCMs), in particular, are used to represent complex systems' behavior through the representation and quantification of the intensity of cause-and-effect relationships between the systems' components.…”

Section: Introductionmentioning

confidence: 99%

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A Constructivist Model of Bank Branch Front-Office Employee Evaluation: An FCM-Sd-Based Approach

Faria

Ferreira

Dias

et al. 2020

Technological and Economic Development of Economy

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The banking sector is one of the primary drivers of economic development. This sector has been affected by various crises throughout its history – most recently, the 2008 financial and economic crisis. In response, banking institutions have had to make diverse changes to their procedures and deal with new concerns related to changes within markets. One of the main recent developments in this sector is the new commercial function assigned to bank branch front-office employees, who have become responsible for selling financial products and services, as well as recruiting and retaining clients. As a result, the sector needs new employee performance evaluation methods in line with banks and staff members’ requirements. This study combined fuzzy cognitive mapping techniques and the system dynamics (SD) approach to develop a well-informed performance analysis system for assessing bank branch front-office employees. The proposed system was validated by the Business Process Management Competence Center director at Millennium BCP – a Portuguese private banking corporation. The main difference between the model constructed in the present research and current evaluation practices is that the criteria were collected directly from multiple specialists working at different commercial banks, who deal daily with this decision problem. The model’s theoretical and practical implications are also discussed.

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Section: Fuzzy Cognitive Mappingmentioning

confidence: 99%

Section: Fuzzy Cognitive Mappingmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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A Constructivist Model of Bank Branch Front-Office Employee Evaluation: An FCM-Sd-Based Approach

Faria

Ferreira

Dias

et al. 2020

Technological and Economic Development of Economy

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“…With the rapid development of mountain ecotourism, tourism competitiveness has caught the attention of many researchers (Carayannis E G et al, 2018). The competitiveness assessment first been summarized in tourist destinations (Shi et al, 2006).…”

Section: Introductionmentioning

confidence: 99%

Analysis of Ecotourism Competitiveness in Mountainous Areas - A Case Study of Xichang in China

Wu¹,

Abei²,

Chen³

2019

Proceedings of the 2nd International Symposium on Social Science and Management Innovation (SSMI 2019)

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Eco-tourism competitiveness of southwestern mountainous area is the key point of the construction of mountain ecological culture. Taking Xichang city as the research area, the statistical data from 2008 to 2017 were selected, and 12 indicators were selected from four aspects of tourism resource competitiveness (TRC), tourism constitutes competitiveness (TCC), tourism infrastructure competitiveness (TIC) and tourism social competitiveness (TSC), to build Xichang ecotourism competitiveness (ETC) evaluation index system. The index weight was calculated using Mean Square Deviation and the ecotourism competitiveness was calculated by linear weighting method. The results showed that : (1) the ETC of Xichang city had been strengthened during last decade; (2) the TCC, TIC and TRC in Xichang had been continuously improved in the past ten years; (3) During last decade, Xichang's TRC had only been strengthened since 2014. To better enhance the ETC of Xichang mountain city, the utility of tourism resources should be explored and enhanced continuously in the future, to promote the construction of ecological civilization in mountainous areas of southwest China.

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“…As Eden (2004), Carayannis et al (2018) and Faria et al (2018) note, cognitive maps promote the exchange of ideas and experiences, boost a deeper understanding of decision situations and uncover the cause-and-effect relationships among criteria, allowing questions such as "why does this happen?" to be answered.…”

mentioning

confidence: 99%

Developing a green city assessment system using cognitive maps and the Choquet Integral

Brito

Ferreira

Pérez-Gladish

et al. 2019

Journal of Cleaner Production

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Equitable human well-being and environmental concerns in urban areas have, over the years, become increasingly challenging issues. This trend is related to both the complexity inherent in the multiple factors to be considered when evaluating eco-friendly cities (i.e., green cities) and the way this type of city's sustainability depends on many evaluation criteria, which hampers all decision-making processes. Using a multiple criteria decision analysis (MCDA) approach, this study sought to develop a multiple-criteria model that facilitates the evaluation of green cities' sustainability, based on cognitive mapping techniques and the Choquet integral (CI). Taking a constructivist and process-oriented stance, the research included identifying evaluation criteria and their respective interactions using a panel of experts with specialized knowledge in the subject under analysis. The resulting framework and its application were validated both by the panel members and a parliamentary representative of the Portuguese ecology party "Os Verdes" (The Greens), who confirmed that the evaluation system created distinguishes between cities according to how strongly they adhere to "green" principles. The advantages and limitations of the proposed framework are also discussed.

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Developing a socio-technical evaluation index for tourist destination competitiveness using cognitive mapping and MCDA

Cited by 47 publications

References 52 publications

A Constructivist Model of Bank Branch Front-Office Employee Evaluation: An FCM-Sd-Based Approach

A Constructivist Model of Bank Branch Front-Office Employee Evaluation: An FCM-Sd-Based Approach

Analysis of Ecotourism Competitiveness in Mountainous Areas - A Case Study of Xichang in China

Developing a green city assessment system using cognitive maps and the Choquet Integral

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