Developing a Web-Based Information System for Tour Package Ticket Purchases (Case Study: Bersukaria Tour)

Abstract

The expansion of the tourism industry's information system is one opportunity for growth, as a result, Bersukaria Tour was used as a case study in this study. Bersukaria is one of the MSMEs in Semarang which is engaged in tourism. Although Bersukaria already has a website, its operational procedures and interface design should yet be improved. As a result, the authors create the website to optimize business process flow and enhance visual appeal. The method used is the waterfall which involves the Bersukaria team to find out the needs of the application to be developed. Black box testing is used in the application testing process so that built-in application functionalities can be validated. If there are features that need to be improved, they can be adjusted immediately. The online ticket information system on the website is able to have a positive impact because tour participants do not need to queue and pay offline, making it easier for participants to make reservations. Additionally, participant data is kept in a database, and the website allows users to see updates to the participant quota. The findings of this study should help Bersukaria Tour in creating and improving the website system and increasing interest among local and international audiences in visiting Indonesia's tourist destinations.