Developing and Evaluating a Capacity-Building Intervention for Healthcare Providers to Improve Communication Skills and Awareness of Hard of Hearing and D/deaf Populations: Protocol for a Participative Action Research-Based Study

Bodenmann, Patrick; Singy, Pascal; Kasztura, Miriam; Graells, Madison; Cantero, Odile; Morisod, Kevin; Malebranche, Mary; Smith, Pascal Y.; Beyeler, Stéphane; Sebaï, Tanya; Grazioli, Véronique S.

doi:10.3389/fpubh.2021.615474

Cited by 5 publications

(6 citation statements)

References 33 publications

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“…The project was conducted between November 2019 and December 2021. More details are provided elsewhere [ 35 ].…”

Section: Methodsmentioning

confidence: 99%

Developing a capacity-building intervention for healthcare workers to improve communication skills and awareness of hard of hearing and D/deaf patients: results from a participatory action research study

Grazioli,

Graells,

Schmutz

et al. 2024

BMC Health Serv Res

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Background Healthcare workers (HCWs) are commonly not prepared to properly communicate with D/deaf and hard of hearing (HoH) patients. The resulting communication challenges reinforce the existing barriers to accessing and benefiting from quality of care in these populations. In response, this study aimed to develop and evaluate a capacity-building intervention for HCWs to raise their awareness of D/deaf and HoH individuals’ experiences in healthcare and improve their capacity to communicate with these populations. Methods This study featured a participatory action research design using qualitative and quantitative methods. The intervention was developed and tested through 4 iterative phases. Reactions (i.e., satisfaction and perception of the intervention content, quality, appropriateness and usefulness) were assessed quantitatively and qualitatively after the intervention, whereas perceived knowledge and self-efficacy in communicating with D/deaf and HoH patients and organizational payoffs (use frequency of basic rules and tools improving communication) were quantitatively assessed before, after and 6-month post-intervention. Results Main qualitative and quantitative findings showed that the final version of the intervention reached high levels of satisfaction among participants. Next, perceived knowledge and self-efficacy scores obtained after receiving the intervention and 6 months later were significantly higher than those yielded in the initial assessment, although both scores significantly decreased at 6 months (compared to the scores obtained just after the intervention). Finally, findings showed no significant changes in organizational payoffs after receiving the intervention. Echoing these results, main qualitative findings documented that after receiving the intervention, participants felt more confident yet not more equipped to communicate with D/deaf and HoH patients. Conclusions Findings suggest that the capacity-building intervention is a promising means to sustainably increase HCWs’ perceived knowledge and self-efficacy on how communicating with D/deaf and HoH patients, although complementary approaches and follow-up intervention reminders may be necessary to enable practice changes in the working environment.

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“…The project was conducted between November 2019 and December 2021. More details are provided elsewhere [ 35 ].…”

Section: Methodsmentioning

confidence: 99%

Developing a capacity-building intervention for healthcare workers to improve communication skills and awareness of hard of hearing and D/deaf patients: results from a participatory action research study

Grazioli,

Graells,

Schmutz

et al. 2024

BMC Health Serv Res

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“…The development of the research questions and of the study design has been informed by a pilot study with nine persons over 75 years old suffering from chronic pain in 2016–2017. In this regard, it draws on current frameworks in participative action research in public health ( 29 ). Following a grounded theory perspective ( 30 , 31 ), the research questions and the study design have been adapted step by step to people's priorities, experiences and preferences.…”

Section: Methods and Analysismentioning

confidence: 99%

“…In this regard, it draws on current frameworks in participative action research in public health (29). Following a grounded theory perspective (30,31), the research questions and the study design have been adapted step by step to people's priorities, experiences and preferences.…”

Section: Patients and Public Involvementmentioning

confidence: 99%

Communication About Chronic Pain in Older Persons' Social Networks: Study Protocol of a Qualitative Approach

Merminod

Weber

Vaucher

et al. 2021

Front. Public Health

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A lack of social relations appears to impact on health and life expectancy among the older persons. The quality and diversity of social relations are correlated with good health and well-being in later life. Chronic pain is a crucial issue in aging population. Effective communication between the older persons with chronic pain, their relatives and the actors of the healthcare system facilitates the management of this condition. Studies on communication in later life generally do not consider the older persons' social network as a whole, focusing only a specific segment (e.g., family or medical staff). This lack of scientific data prevents the actors of the healthcare system from offering solutions to bridge clinically relevant communication gaps. As a consequence, our study has three objectives: (1) to identify how the older persons perceive communication about chronic pain with their social network; (2) to identify their unmet communication needs; (3) to develop recommendations that improve communication about chronic pain in later life. The study will be divided into two phases. The first phase will meet objectives 1 and 2. It will involve individual interviews with about 50 people over 75 years old suffering from chronic pain and without major cognitive or auditory troubles. In this phase, we will apply a multi-layered analysis. We will map the older persons' personal network and identify their communication practices and needs, by combining content and discourse analysis with social network theories. The second phase of the study will aim at recommendations based on the results of the first phase (objective 3). It will require focus groups with different sets of stakeholders (older persons, relative caregivers, health professionals, decision-makers). In the second phase, we will use content analysis to pinpoint the concerns and suggestions for action. The results will be disseminated on three levels: (1) to the scientific world (specialists in the field of health and aging and health communication); (2) to health practitioners working with older persons; (3) to society at large, with a focus on institutions and groups directly concerned by the issue.

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“…4 It can lead to issues with psychosocial wellbeing, communication, language development and quality of life. [4][5][6] In turn, this can result in adverse effects on the mental health of the deaf community. 5 As well as demonstrating concern about the spread of SARS-CoV-2, those with hearing impairment highlighted worries about communication barriers associated with the use of face masks.…”

Section: Introductionmentioning

confidence: 99%

“…7 It is not uncommon for health inequities to exist in those with hearing impairment. 6 A lack of tailored communication skills and approaches to interacting with this COHORT can further reduced access to healthcare amongst these individuals. 6 The SARS-CoV-2 pandemic has led to an increase in the burden of mental health issues within the general population including depression, anxiety disorders and social isolation.…”

Section: Introductionmentioning

confidence: 99%

The use of protective face masks in hearing-impaired children during the severe acute respiratory syndrome coronavirus 2 pandemic: a new consideration

Hussain

Munir

et al. 2022

Int J Contemp Pediatr

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Background: The severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) pandemic has led a variety of changes in healthcare delivery. Personal protective equipment (PPE) such as the use of face masks has become a new norm in daily life. While this has helped to reduce the transmission of SARS-CoV-2, challenges in social interaction and communication have been identified, especially in those with hearing impairment. This study aimed to identify some of the challenges faced by this COHORT and provided some practical solutions to support these patients.Methods: An observational study was conducted by inviting speech and language therapists (SALTs) to provide their observations on the implications of face masks for children with hearing impairment in Sligo university hospital, Ireland from August 2021 to September 2022. Thirty-three SALTs were invited to participate via the Irish association of speech and language therapists (IASLT) website.Results: Twenty-five responses were received. Common observations include distress amongst parents and children due to difficulties in communication, delays in accessing hearing-aid assessments and cochlear implantation referral and poor compliance with speech and language rehabilitation.Conclusions: This study identifies a number of challenges faced by children with hearing impairment during the current pandemic. A number of practical recommendations have been provided to alleviate and reduce the consequences of these.

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Developing and Evaluating a Capacity-Building Intervention for Healthcare Providers to Improve Communication Skills and Awareness of Hard of Hearing and D/deaf Populations: Protocol for a Participative Action Research-Based Study

Cited by 5 publications

References 33 publications

Developing a capacity-building intervention for healthcare workers to improve communication skills and awareness of hard of hearing and D/deaf patients: results from a participatory action research study

Developing a capacity-building intervention for healthcare workers to improve communication skills and awareness of hard of hearing and D/deaf patients: results from a participatory action research study

Communication About Chronic Pain in Older Persons' Social Networks: Study Protocol of a Qualitative Approach

The use of protective face masks in hearing-impaired children during the severe acute respiratory syndrome coronavirus 2 pandemic: a new consideration

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