Developing and evaluating a methodology for business process improvement

Abstract

Purpose -There appears to be an ever-insatiable demand from markets for organisations to improve their products and services. To meet this, there is a need to provide business process improvement (BPI) methodologies that are holistic, structured and procedural. Therefore, this paper describes research that has formed and tested a generic and practical methodology termed model-based and integrated process improvement (MIPI) to support the implementation of BPI; and to validate its effectiveness in organisations. This methodology has been created as an aid for practitioners within organisations. Design/methodology/approach -The research objectives were achieved by: reviewing and analysing current methodologies, and selecting a few frameworks against key performance indicators. Using a refined Delphi approach and semi-structured interview with the "experts" in the field. Intervention, case study and process research approach to evaluating a methodology. Findings -The BPI methodology was successfully formed and applied by the researcher and directly by the companies involved against the criteria of feasibility, usability and usefulness.Research limitations/implications -The paper has demonstrated a new knowledge on how to systematically assess a BPI methodology in practice. Practical implications -Model-based and integrated process improvement methodology (MIPI) methodology offers the practitioner (experienced and novice) a set of step-by-step aids necessary to make informed, consistent and efficient changes to business processes. Originality/value -The novelty of this research work is the creation of a holistic workbook-based methodology with relevant tools and techniques. It extends the capabilities of existing methodologies.

Testing success factors for manufacturing BPR project phases

“…Proposed methods in some cases target specific tasks necessary to accomplish specific BPR project development/implementation phases [3,15]. In other cases, the proposed methods take a more holistic BPR development/implementation view [2,4,36,40]. For exploratory purposes, we chose a comprehensive but parsimonious BPR project development and implementation view, which encompasses five distinct general phases: reported major improvements in quality, customer satisfaction, productivity (reduced costs, time reductions, etc.…”

Cyber-Physical Systems in the re-use, refurbishment and recycling of used Electrical and Electronic Equipment

“…The approach used to investigate the impact of CPS development on a business is based upon the work of Adesola and Baines (2005) and is shown in Table 2.…”

Uma Metodologia para Implementação da Gestão por Processos em Organizações Públicas

“…A busca de resultados econômicos e sociais leva organizações públicas e privadas a procurar metodologias e ferramentas de gestão para melhorar seus produtos e serviços (ADESOLA; BAINES, 2005). Esta necessidade requer que as organizações repensem as suas estruturas e formas de trabalhar e a adoção da Gestão de Processos (GP) possibilita superar algumas das limitações do modelo funcional de organização do trabalho.…”