Developing and managing digital service ecosystems: a service science viewpoint

Abstract

Purpose – The need for modern enterprises to seamlessly interoperate poses significant challenges on their capabilities for engaging in multiple business networks. This paper considers a particular type of business network, namely, “service ecosystems”, and proposes architecture for enabling business firms to: control dissemination and usage of the resources they contribute to the ecosystem; and develop corresponding service offerings. Design/methodology/approach – A literature review informed our research work and contextualized the development of relevant research questions. The research questions were based on unstructured, creative techniques (e.g. brainstorming), combined with rigorous requirements specification for software tools developed as part of this research. Overall development was based on service science and enterprise interoperability research, distilled in four principles that provided the context and direction for this work. Findings – Three key components of the proposed architecture were developed: service map, which identifies the building blocks needed to construct a service ecosystem; interoperability model, as a decision-making mechanism for dynamic (re-) arrangement of a service map’s building blocks; and shared service infrastructure for the provision of support services to all ecosystem participants. Originality/value – This research has advanced current thinking in developing and managing service ecosystems. By adopting a service science viewpoint (service value co-creation, value-in-use), a holistic approach for building collaboration capabilities is described: at the enterprise level, it pertains to decision-making mechanisms for service provision; at the ecosystem level, it pertains to a software platform for managing common collaboration tasks.

Creating digital ecosystem for small and medium enterprises: the role of dynamic capability, agile leadership and change readiness

“…According to Matopoulos et al (2012), the digital ecosystem is an evolutionary, self-regulating system that can contribute to the sustainability of local and regional development through a well-defined, integrated and widespread software platform for organizations (Kutsikos et al , 2014), which is an organization’s strategic plan (Kraus et al , 2019). A digital-based environment can achieve an organization’s strategic plan (Kraus et al , 2019; Fachrunnisa and Hussain, 2013).…”

Kapabilitas Dinamis Dalam Memediasi Pengaruh Kesiapan Untuk Berubah Dan Kepemimpinan Yang Lincah Terhadap Ekosistem Digital Ukm

“…Ekosistem Digital merupakan sistem evolusioner, yang mengatur sendiri, yang dapat berkontribusi pada keberlanjutan pengembagan lokal dan regional melalui platform perangkat lunak yang terdefinisi dengan baik, terintegrasi dan tersebar luas untuk organisasi (Matopoulos et al, 2012) atau merupakan sebuah rencana strategis sebuah organisasi (Kutsikos et al, 2014), (Kraus et al, 2019). Kemampuan dinamis juga dianggap sebagai pendekatan yang cocok untuk mempelajari efek sistem informasi atau kemampuan spesifik teknologi informasi pada organisasi (Rialti et al, 2019).…”

Digital Twin Providing New Opportunities for Value Co-Creation through Supporting Decision-Making

“…The use of information system or software service platforms to support value (co-)creation within systems is an important consideration for the development of digitallyenabled PSS value propositions [84]. Given that a digitally-enabled PSS is in effect a digitally-augmented ecosystem, it is necessary, according to Kutsikos et al [85], to identify In this context, technological changes-and in particular, advanced/smart technologies-can play a key role and this is therefore relevant to digital twin concepts. Indeed, digital technologies can create new connections within a service ecosystem, enabling new value co-creation opportunities and processes [82].…”

“…The use of information system or software service platforms to support value (co-)creation within systems is an important consideration for the development of digitally-enabled PSS value propositions [84]. Given that a digitally-enabled PSS is in effect a digitally-augmented ecosystem, it is necessary, according to Kutsikos et al [85], to identify the building blocks for the service ecosystem. This offers a decision-making mechanism for integrating the building blocks and provides a shared service infrastructure.…”