Developing and Testing a Clinical Information System Evaluation Tool

Smith, Janis B.; Lacey, Susan R.; Williams, Arthur R.; Teasley, Susan L.; Olney, Adrienne; Hunt, Cheri; Cox, Karen; Kemper, Carol A.

doi:10.1097/nna.0b013e31821c4634

Cited by 7 publications

(1 citation statement)

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“…Patient acceptability is an important variable in the successful implementation of clinical innovations (Sekhon et al., 2017; Signal et al., 2016; Smith et al., 2011). High acceptability influences patient adherence to new forms of treatment, making it a necessary pre‐condition for intervention effectiveness (Sekhon et al., 2017).…”

Section: Introductionmentioning

confidence: 99%

The acceptability of two remote monitoring modalities for patients waiting for services in a physiotherapy outpatient clinic

Renard

Gaboury

Michaud

et al. 2022

Musculoskeletal Care

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Introduction: Access to public rehabilitation services for patients with non-urgent conditions -which suffer mainly from musculoskeletal disorders -is problematic around the world. Remote rehabilitation services are recognized as effective means to increase accessibility. Patient acceptability is an important element in the successful implementation of such clinical innovations and has not yet been studied thoroughly in this context. Thus, the aim of this study was to evaluate and compare the acceptability of two remote consultation modalities -phone and teleconsultation -for patients waiting for public outpatient non-urgent rehabilitation services. Methods:We conducted a qualitative descriptive study nested within a randomized clinical trial in which participants received either phone or teleconsultation followups with a physiotherapist after a first systematic face-to-face evaluation. Semistructured interviews were conducted with participants of both groups selected with purposive sampling. Sekhon's acceptability metaframework was used and interviews were transcribed and coded with thematic analysis. Ethic approval:The research protocol was approved by the Research Ethics Board of the Centre intégré universitaire de santé et de services sociaux -Centre hospitalier universitaire de Sherbrooke (CIUSSS de l'Estrie -CHUS) (#2019-2919).Results: Twenty participants were recruited. Results show both follow-up modalities have a good level of acceptability for participants; however, teleconsultation stands out because its visual dimension offers higher quality human contact and satisfactorily meets greater needs for support. Conclusion:Systematic in-person assessment and advice combined with telephone or teleconsultation follow-up can contribute to diversifying the services offered in physiotherapy outpatient clinics. Offering a range of service modalities with different resource requirements may shorten wait times. Such an approach seems to be well accepted by patients, especially with teleconsultation.

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