“…The buying center's role in providing value in the supply chain and to its participants has assumed an increasing level of importance given the strategic significance of supply chains to organizational success (e.g., Hult, Ketchen, & Nichols, 2002;Hult et al, 2004). The value that the buying center offers to the organization, including its leadership (e.g., Hult, Ferrell, & Schul, 1998), has been argued to have a considerable effect on outcomes (e.g., Krapfel, 1985;Wilson, Lilien, & Wilson, 1991). Well-operating buying centers with appropriate leadership can be a great strategic resource for organizations while dysfunctional buying centers and leaders hinder the effectiveness and efficiency that can be gained from supply chain practices (e.g., Venkatesh et al, 1995).…”