Developing and validating a strategic plan for total quality management in nursing

Abstract

Background: Total quality management allows healthcare firms to discover customer needs, benchmark for best practices, and improve procedures to provide appropriate care and reduce the frequency and severity of medical errors. Create an action plan, establish an evaluation framework, identify monitoring tools, detect measures, and recognize critical performance. The study aimed to develop and validate a strategic plan for total quality management in nursing. Methods: The descriptive exploratory design was used to achieve the aim of the present study. This study was conducted at Specialized Medical Hospital (SMH MU) in Mansoura University Hospitals. purposeful sample of (n = 87) head nurses, (n = 135) from nurses, and a Jury committee (n = 30). Data was collected using one 1Questionnaire format and two opinion questionnaire sheets. Results: Nursing staff (head nurses & nurses) awareness related to the concept and the reasons of TQM were, 60.1180 ±9.60967and 23.4009 ±5.95584 respectively. nursing staff (head nurses & nurses) awareness related to obstacles to adopt total quality management was high (94.2297±9.97673). The perspectives of head nurses and nurses on the values of the nursing strategic plan for TQM did not differ much. While there was a statistically significant difference in the vision and mission of the nursing strategic plan for TQM between head nurses and nurses at a pvalue of 0.05, (.000). In the SWOT analysis of the strategic elements, there was a statistically significant difference between nurses and head nurses at p-value (.000).No statistically significant difference related to key performance indicators. Both head nurses and staff nurses were agreed on TQM performance indicators. Conclusion and recommendations: The suggested strategic plan TQM in nursing should be utilized and allocate the needed and required resources for higher quality care, improved patient happiness, improved employee morale and enhanced productivity as a result of implementing the recommended plan.

Identifying the obstacles facing emergency nurses regarding treating CTAS1 and CTAS2 in Saudi Arabia

“…International standards advocate for direct communication and complete information transfer during inter-hospital transfers, with ineffective interactions, handoffs, and IT shortcomings impacting patient transfers [ 29 ]. Effective nurse-doctor communication in the ED is vital for collaboration [ 30 ]. Communication barriers between emergency nurses and other team members can obstruct care delivery, with communication errors during handovers posing significant risks [ 31 – 33 ].…”