Developing and validating a total quality management model for healthcare organisations

Abstract

Emerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services. Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.

Obstacles to TQM success in health care systems

“…TQM is a diffuse concept and an abstract term, with many vague descriptions, and no generally accepted definition or agreed content. Mosadeghrad (2011) in an attempt to define TQM found 73 different definitions of TQM in the literature. TQM has been variously defined as an "Approach" (Flynn et al, 1994), a "Culture" (Kanji and Yui, 1997), a "Philosophy" (Joyce et al, 2006), a "System" (Hellsten and Klefsjö, 2000), a "Strategy" (Harvey and Brown, 2001), a "Programme" (Joss and Kogan, 1995), a "Process" (Almaraz, 1994), a "Technology" (Camison, 1996), and a "Technique" (Wong et al, 2010).…”

Building a Total Quality Management Model for Healthcare Industry

“…From the figure, the mentioned eight Total Quality Management (TQM) practices cover Top Management Commitment (TMC), Teamwork and Participation (TWP), Process Management (PM), Customer Focus and Satisfaction (CFS), Resource Management (RM), Organizational Behavior and Culture (OBC), Continuous Improvement (CI), and Training and Education (TE). And recently, reference [25] adds Information Management (IM) as another important practices in TQM practices in order to promote the quality care in Health care industry. As the first practice, Top Management Commitment (TMC) is reported as the most important enabler for Total Quality Management (TQM) implementation in the healthcare industry.…”

“…It found that in the development of Total Quality Management (TQM) implementation in healthcare industry, there are at least eight Total Quality Management (TQM) practices needed to increase the quality of care [1]. Meanwhile, reference [25] added information management as another important Total Quality Management (TQM) practice totaling there are nine Total Quality Management (TQM) practices suggested by previous study in order to improve the quality of care. However, the problem is that these practices are not integrated accordingly to the philosophy of Total Quality Management (TQM) covering customer focus, total participation and continuous improvement.…”

“…However, reference [12] reported that from 2,506 units there are only 284 hospitals are accredited. Furthermore, reference [25] reported that this accreditation cannot guarantee the improvement of the quality of care. It suggests the implementation of Total Quality Management (TQM) instead.…”

Process Management Practices In Healthcare Institutions

“…Bu az sayıdaki çalışmalardan birine ilişkin olarak, hastanelerde kalite yönetim sistemlerinin kurulması zorunluluğubulunmayan Bulgaristan'da ISO 9001 KYS belgesine sahip hastaneler üzerinde gerçekleştirilen bir araştırmada; kalite yönetim sistemi standardı olan ISO 9001'i kurup uygulayan ve sertifikalandıran hastanelerde hataların azaldığı, hasta güvenliğinin geliştiği, etkin olarak önleyici faaliyetlerin uygulanmasıyla operasyonel verimliliğin artığı ifade edilmiştir (Stoimenova,Stoilova ve Petrova, 2014). İran'ın İsfahan eyaletinde TKY uygulanan sağlık kuruluşları üzerinde anket yardımıyla gerçekleştirilen bir diğer çalışmanın sonucunda, TKY'nin başarısına olumlu etkisi olan başlıca etkenler arasında süreç yönetimine de yer verildiği belirtilmektedir (Mosadeghrad, 2015).…”