Developing CSR in retail–supplier relationships: a stakeholder interaction approach

Hultman, Johan; Elg, Ulf

doi:10.1080/09593969.2018.1462235

Cited by 20 publications

(30 citation statements)

References 72 publications

(107 reference statements)

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“…Interest on corporate social responsibility (CSR) had widely increased in the past decades (Bolton and Mattila, 2015;Hultman and Elg, 2018). Companies around the world attempt to respond to the pressure from a set of stakeholders, including governments, suppliers, communities and customers (Kim et al, 2014;Torres et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

Consumers' perceptions and responses towards online retailers' CSR

Dang

Nguyen

Wang

2020

IJRDM

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PurposeAnchored on social trust theory, social identity theory and signalling theory, this study investigates the process of how consumers respond to online retailers' corporate social responsibility (CSR).Design/methodology/approachFollowing the hypo-deductive research design, a unique model was developed to link online retailers' CSR with consumer purchase intention through brand identification and word of mouth (WOM). This model was subsequently tested and validated by conducting an online survey to 239 customers of a major online retailer in China, that is, JD.com.FindingsAnalysis using structural equation modelling demonstrates that online retailers' CSR is positively associated with consumer purchase intention, and brand identification positively mediates such an association. In addition, WOM exhibits a mediating effect on the relationship between perceived online retailers' CSR and consumer purchase intention and between brand identification and consumer purchase intention.Practical implicationsOnline retailers must endeavour to employ CSR as a strategy to enhance consumer purchase intention and behaviour. Moreover, they should develop communication programmes that highlight their engagement in CSR activities to improve their brand image and facilitate consumers' positive WOM.Originality/valueTo the best of the researchers' knowledge, this study is the first to examine the mediating roles of brand identification and WOM in the relationship between online retailers' CSR and customer purchase intention. Furthermore, this study extends current knowledge about online retailers' CSR and its potential impact in emerging economies by focussing on the context of China.

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Section: Introductionmentioning

confidence: 99%

Consumers' perceptions and responses towards online retailers' CSR

Dang

Nguyen

Wang

2020

IJRDM

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“…One of the distinctive features of the buyer in this study compared to previous literature is its capacity to juggle between the compliance and commitment approach (Hultman and Elg 2016; Locke et al . 2009; Lund‐Thomsen and Lindgreen 2014).…”

Section: Discussionmentioning

confidence: 97%

“…Alternatively, through a commitment‐oriented approach, buyers may develop collaborations/partnerships, exchange information, provide assistance and build capacity of suppliers (Alexander 2019; Hultman and Elg 2016; Locke et al . 2009; Lund‐Thomsen and Lindgreen 2014, 2018).…”

Section: Social Dialogue In Global Value Chainsmentioning

confidence: 99%

Planting Seeds for Social Dialogue: An Institutional Work Perspective

Gansemans

Louche

D’Haese

2020

Brit J Industrial Rel

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The paper seeks to understand how social dialogue can emerge in an anti-union context. Building from an institutional work perspective, we investigate how Dole in Costa Rica went from resisting to accepting social dialogue with two pineapple unions. The findings show that social dialogue is the result of a combination of convening, enabling, empowering and monitoring work involving a triadic relationship between supplier, international buyer and unions. Four stages were identified during which actors learned to collaborate and power relations were transformed. The paper highlights the importance of the dynamic nature of the triadic relationship in influencing social dialogue in a global value chain where production is located in an anti-union environment. The findings provide unique evidence on the role of the international buyer in supporting social dialogue as convener, facilitator, mediator and advisor. Acknowledegment:JEL Codes: J53, Q13 #1464 AbstractThe paper seeks to understand how social dialogue can emerge in an anti-union context. Building from an institutional work perspective, we investigate how Dole in Costa Rica went from resisting to accepting social dialogue with two pineapple unions. The findings show that social dialogue is the result of a combination of convening, enabling, empowering and monitoring work involving a triadic relationship between supplier, international buyer and unions. Four stages were identified during which actors learned to collaborate and power relations were transformed. The paper highlights the importance of the dynamic nature of the triadic relationship in influencing social dialogue in a global value chain where production is located in an anti-union environment. The findings provide unique evidence on the role of the international buyer in supporting social dialogue as convener, facilitator, mediator and advisor.

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“…The field of research on sustainability in retail had a time lag of about ten years in comparison to other sustainability-connected research, while it seems to have received more attention in retail management practice (Wiese et al 2012). Over the years and different sectors, topics and geographical scopes of retail (i.e., large U.K. listed retailers like Kingfisher, Marks and Spencer and Next (Keay and Iqbal 2018)) have been covered by researchers, including sustainability of customer preferences and attitudes (Strähle and Müller 2016;Naidoo and Gasparatos 2018;Dabija and Băbuţ 2019), the impact of retail marketing instruments on store choice, store image and/or store patronage in various retail sectors Băbuţ 2014, 2019), applying the generational perspective in retail (Dabija et al 2018(Dabija et al , 2020 but also analyzing stakeholder relationships in retail (Hultman and Elg 2018;Ruiz-Real et al 2018;Naidoo and Gasparatos 2018).…”

Section: Sustainable Crowdfundingmentioning

confidence: 99%

Crowdsourcing in Sustainable Retail—A Theoretical Framework of Success Criteria

Konhäusner

2021

JRFM

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Current research about crowdsourcing covers industries like food systems or logistics, leaving out the possible impact of crowdsourcing on sustainable retail. The debate about the sustainable impact of different industries is ongoing, especially discussing the adaption to the Sustainable Development Goals of the United Nations critically. This paper examines the influence of crowdsourcing on the sustainable aspects of retailing by applying a theoretical derivation as well as an empirical observation. After theoretically discussing the linkage between crowdfunding as a crowdsourcing category and sustainable retail utilizing a literature review, a theoretical framework employing the grounded theory approach is constructed. A total of 24 crowdfunding campaigns aiming at the market introduction of new products or services, each worth over 5 million USD funding volume and run on international crowdfunding platforms, have been taken into consideration. The outcome of the analysis is a theoretical framework presenting three different categories, in which successful crowdfunding campaigns impacting sustainable retail excel: sustainable economic behavior, sustainable community management and sustainable market adaptation. The derived model contributes to the theoretical discussion about the impact of crowdfunding and assists practitioners in reflecting about their approach and goal setting prior to and while crowdfunding.

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Developing CSR in retail–supplier relationships: a stakeholder interaction approach

Cited by 20 publications

References 72 publications

Consumers' perceptions and responses towards online retailers' CSR

Consumers' perceptions and responses towards online retailers' CSR

Planting Seeds for Social Dialogue: An Institutional Work Perspective

Crowdsourcing in Sustainable Retail—A Theoretical Framework of Success Criteria

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