Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare

Abstract

PurposeAugmentation of an ISO 10001 code system for healthcare worker (HW) satisfaction with ISO/IEC 27701 and ISO/IEC 29184 privacy-related subsystems is shown. Four specific codes regarding the privacy of HWs using electronic devices for hand hygiene (HH) monitoring and the related activities are presented.Design/methodology/approachHWs’ concerns involving automated hand hygiene monitoring technologies were identified through a literature review and classified. Privacy codes (PCs) that deal with such concerns were developed. ISO/IEC 27701 requirements for privacy information were mapped to the elements of these codes, labelled as “Healthcare Workers’ Hand Hygiene Privacy Codes (HW-HH-PCs)”. Both ISO/IEC 27701 and ISO/IEC 29184 guidelines for Privacy Notices and consent were linked with the activities for preparing the code resources.FindingsComponents of an ISO/IEC 27701 system, the guidance of ISO/IEC 29184 and the definitions provided in ISO/IEC 29100 can assist the preparation of HW-HH-PCs and the required resources. An ISO/IEC 29184 Privacy Notice can be used as input for developing an Informed Consent Form, which can be implemented to suit two of the four developed HW-HH-PCs.Practical implicationsHW-HH-PCs and the supporting resources, which healthcare organizations could implement to potentially increase quality assurance of an automated HH monitoring service, are illustrated.Originality/valueIntegrative augmentation of ISO 10001:2018, ISO/IEC 27701:2019 and ISO/IEC 29184:2020 within an underlying framework from ISO/IEC 20000–1:2018 for information technology service, together with the related examples of privacy-related customer satisfaction codes and the corresponding resources, is introduced.

Guest editorial: The 24th excellence in services international conference – EISIC conference

“…The contributions grouped in this cluster investigate the role that digitalization plays in (1) boosting learning activities for human capital development (Barile et al ., 2023), (2) improving the digital service quality process (Brunetti et al ., 2023), (3) detecting user satisfaction (Magno and Dossena, 2023), (4) service quality practices (Schiavone et al ., 2023), (5) increasing quality assurance of automated hand hygiene monitoring service through the ISO certifications (Ortiz and Karapetrovic, 2023) and (6) fostering antifragility in the context of small and medium-sized service companies (service SMEs) (Corvello et al ., 2023).…”

“…The study represents the first attempt to combine quality, services and digitalization, by providing a model that is able to identify the different levers of quality in digital-based services organizations. Ortiz and Karapetrovic (2023) proposed an integrated management system based on augmentative quality and privacy management standards to support the implementation of an IoT-based hand hygiene monitoring technology (HHMT). Based on a multi-layered methodology, the findings showed that the identification of an informed consent form is a critical resource for the fulfillment of privacy-related codes for healthcare workers satisfaction.…”

Insights on the internet of things: past, present, and future directions

“…There are also a great number of usual applications for the IoT, such as sensors in hospital rooms that may keep track of a patient's vital signs throughout the day to assist medical professionals with diagnosis and treatment. The widespread distribution of COVID-19 has accelerated the development of this technology [48], [55], [123], [125], [136], [149], [204], [253], [297], [304], [319], [330], [338]- [341].…”