Developing Methods to Support Collaborative Learning and Co-creation of Resilient Healthcare—Tips for Success and Lessons Learned From a Norwegian Hospital Cancer Care Study

Abstract

Background: There is a growing attention on the role of patients and stakeholders in resilience, but there is lack of knowledge and methods on how to support collaborative learning between stakeholders and co-creation of resilient healthcare. The aim of this article was to demonstrate how the methodological process of a consensus process for exploring aspects of next of kin involvement in hospital cancer care can be replicated as an effort to promote resilient healthcare through co-creation with multiple stakeholders in hospitals. Methods:The study applied a modified nominal group technique process developed by synthesizing research findings across 4 phases of a research project with a mixed-methods approach. The process culminated in a 1-day meeting with 20 stakeholder participants (5 next of kin representatives, 10 oncology nurses, and 5 physicians) from 2 Norwegian university hospitals. Results:The consensus method established reflexive spaces with collective sharing of experiences between the 2 hospitals and between the next of kin and healthcare professionals. The method promoted collaborative learning processes including identification and reflection upon new ideas for involvement, and reduction of the gap between healthcare professionals' and next of kin experiences and expectations for involvement. Next of kin were considered as important resources for resilient performance, if involved with a proactive approach. The consensus process identified both successful and unsuccessful collaborative practices and resulted in a co-designed guide for healthcare professionals to support next of kin involvement in hospital cancer care.Conclusions: This study expands the body of knowledge on methods development that is relevant for collaborative learning and co-creation of resilient healthcare. This study demonstrated that the consensus methods process can be used for creating reflexive spaces to support collaborative learning and co-creation of resilience in cancer care. Future research within the field of collaborative learning should explore interventions that include a larger number of stakeholders.

Registered nurse mentors' experiences from co‐creation in higher education targeting enhancement of mentorship practices in nursing homes: A qualitative study

“…Interestingly, our study shows that a fragmented participation in the co‐creative process led to lack of continuity and expectations, while continuous participation ensured that the RN mentors recognized how their mentorship experiences were operationalized in the educational resource content. In line with Bergerød et al (2022), our findings imply that workshop organization is vital for mitigating power inequities. However, for co‐creation to act as a gamechanger offering significant opportunities for an enhancement of mentorship practices in nursing homes, encouragement for RN mentors to participate must be provided.…”

“…In line with Bergerød et al (2022), our findings imply that workshop organization is vital for mitigating power inequities. However, for cocreation to act as a gamechanger offering significant opportunities for an enhancement of mentorship practices in nursing homes, encouragement for RN mentors to participate must be provided.…”

“…Co‐creation can help enhance cross‐perspective insights, mutual learning, and diverse kinds of individual and collective values, but it does not necessarily transform or reshape power relations (Ruskin & Bilous, 2019). One way of mitigating power discrepancies is by organizing workshop participants across roles in a heterogenous group design (Bergerød et al, 2022). Still, fostering a participatory culture requires moving from a position of dominance to welcoming new perspectives, engagement, and creativity (Rill & Hämäläinen, 2018).…”

Forging organizational resilience through green value co‐creation: The role of green technology, green operations, and green transaction capabilities

“…Bethune et al (2021) also studied how value co‐creation could enhance destination resilience during disaster, using interconnected smart system. Resilient healthcare was also identified to be achieved through co‐creation and collaborative learning (Bergerød et al, 2022). Value co‐creation has been studied by many researchers (Das, 2020; Tian et al, 2021); however, inculcating green concepts into value co‐creation has seen limited discussion among researchers (Chang, 2019; Li et al, 2020).…”

The role of collaborative learning in resilience in healthcare—a thematic qualitative meta-synthesis of resilience narratives

“…Collaborative learning through engaging reciprocally with others through work practices such as teamwork and problem solving is also central in quality processes [26,27] as it is often in response to novel challenges of emerging problems. Researchers have, therefore, suggested practitioners' on-going learning across their working lives, Haraldseid-Driftland et al BMC Health Services Research (2022) 22:1091 and in particular collaborative learning, as a prerequisite to operationalize resilience [5,6,15,28,29].…”