Developing Mobile Apps to Support Smart Tourism in Indonesia

Abstract

The Covid-19 pandemic brings a severe impact on the tourism sector in Indonesia. In East Java, Bromo Tengger Semeru National Park (TNBTS) has forced the park to close temporarily. This research aims to provide the habits of visitors and visitors’ knowledge about the official website of Bromo Tengger Semeru National Park. Therefore, to restore tourism to Bromo Tengger Semeru National Park in the post- pandemic era, the researcher presents a solution in the form of a graphical user interface of a mobile application developed from an existing website. The target researcher wants to achieve this application that is able to facilitate and reduce the concerns of visitors when visiting Bromo Tengger Semeru National Park. As a research development material, the researcher conducted design thinking research and data collection methods in the form of a questionnaire. Hopefully, this research can be used as a recommendation for further development to make the tourism sector relatively productive during the pandemic or post-pandemic.