Developing mobility as a service – user, operator and governance perspectives

Liimatainen, Heikki; Mladenović, Miloš N.

doi:10.1186/s12544-021-00496-0

Cited by 9 publications

(5 citation statements)

References 21 publications

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“…54% of those emissions are due to private cars [29]. Additionally, 13% of the French household's total consumption budget goes to transport expenditures [56]. Currently, several strategies are being undertaken to transition from our present mobility schemes to more sustainable practices that enable fair access to opportunities for everyone through social, environmental, and economic enhancements [54,88].…”

Section: Introductionmentioning

confidence: 99%

Pedestrian mobility in Mobility as a Service (MaaS): sustainable value potential and policy implications in the Paris region case

Madrigal¹,

Nicolaı̈²,

Puchinger³

2023

Eur. Transp. Res. Rev.

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Pedestrian mobility remains neglected in MaaS solutions, yet it has the potential to become a tool for promoting public policies and more sustainable lifestyles away from excessive private car use. This research identifies the potential for sustainable value creation and the transversal implications for policymakers and other MaaS stakeholders of overlooking walking in innovations like MaaS. To do so, we explore how walking is currently integrated into four MaaS solutions in the Paris region. Our main findings show heterogeneity in the hierarchy given to walking in the user interfaces and the determinant roles of governance and policy in supporting the prioritization of pedestrian mobility in MaaS.

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Section: Introductionmentioning

confidence: 99%

Pedestrian mobility in Mobility as a Service (MaaS): sustainable value potential and policy implications in the Paris region case

Madrigal¹,

Nicolaı̈²,

Puchinger³

2023

Eur. Transp. Res. Rev.

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“…The reported study should therefore preferably be complemented with analyses of how distinct MaaS services in other contexts are used as well as with analyses that combine objective and subjective data sources. To enhance contextual understanding of user experiences, the subjective data should ideally be collected through methods that cater for close interaction, and, if possible, cocreation (see [48]) between researchers and MaaS users.…”

Section: Discussionmentioning

confidence: 99%

Mobility-as-a-Service users: insights from a trial in Sydney

Smith,

Hensher,

et al. 2023

Eur. Transp. Res. Rev.

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The positive effects that Mobility-as-a-Service (MaaS) is envisioned to have on transport can only be reaped if people are using MaaS. Yet, the understanding of the user perspective on MaaS is incomplete and primarily based on experiments with non-users. To address this shortcoming, this paper reports user experiences from a trial of a high-level MaaS service in Sydney, Australia. Based on questionnaires and interviews, it analyses who participated in the trial and why, and whether the trial experience satisfied their motives. The contribution to the literature on MaaS is three-fold. Firstly, most of the people that participated in the trial were frequent users of both public transport and private cars. This supports the notion that multi-modal travellers are likely early adopters of MaaS and contradicts the fear that MaaS does not appeal to private car users. Secondly, a desire to contribute to innovation and curiosity about MaaS were the main motives for signing up for the trial, which highlights the important role an inviting setting for experimentation, such as a trial, can play in stimulating MaaS adoption. Thirdly, many participants struggled with making the trialled service work for them and on average they seemed to value the support and feedback functions higher than other service features. This underscores the novelty of MaaS, compared to existing service models, and reiterates the notion that more than an app and a few subscription plans is needed to make MaaS useful for users.

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“…They are important in order to guide urban progress in the majority of cities in the world [37,38]. Digitalization as a new approach in the process of urban planning has been an important topic of discussion in recent years and includes different types of electronic innovation improvements [39] that collect vast amounts of data, provide connectivity, and analyze "big" data [40]. Technology development entails benefits in terms of supporting increased customer intimacy, increased cooperation within markets, and growth in open innovation [41].…”

Section: Integrative Approaches For Creating a Smart Pedestrian Networkmentioning

confidence: 99%

Defining a Digital System for the Pedestrian Network as a Conceptual Implementation Framework

2022

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In cities today, the digitalization of mobility is one of the most crucial tools that link each single mobility service providers (e.g., ride sharing, public transportation, air travel, etc.) to users. Based on the smart pedestrian network model, the purpose of this study is to initially provide the requirements towards the digitalization of a pedestrian network model and subsequently to draft an institutional framework towards the effective implementation and management of pedestrian mobility that will develop/create a pedestrian network as a new structure in the city. The methodology is applied in three phases, with three separate approaches: “desk approach” for a data gathering standard that is knowledge-based and connected to walkability; a “digitalization approach” for citizen and stakeholder participation in policy co-creation; and a “business approach”. A business approach is defined as a set of operations that takes one or more types of input and produces a customer-valued outcome. In this case, customers are citizens and the business approach by applying a digital system is assessing policies and finding/defining an optimized combination of shared applicable/effective policies to implement the pedestrian network. By boosting an innovative linkage of these three phases, digitalization of the pedestrian network has great potential to improve the walkability planning process and therefore to create more sustainable and livable urban spaces.

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Developing mobility as a service – user, operator and governance perspectives

Cited by 9 publications

References 21 publications

Pedestrian mobility in Mobility as a Service (MaaS): sustainable value potential and policy implications in the Paris region case

Pedestrian mobility in Mobility as a Service (MaaS): sustainable value potential and policy implications in the Paris region case

Mobility-as-a-Service users: insights from a trial in Sydney

Defining a Digital System for the Pedestrian Network as a Conceptual Implementation Framework

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