Developing product recall capability through supply chain quality management

Contract‐Based Knowledge Protection and Cooperation Performance: The Effects of Technological Turbulence and Legal System Completeness

“…Contract‐based knowledge protection also allows firms to collectively discuss and regulate how to protect knowledge, reducing ambiguity in information sharing and the goals of cooperation (Vlaar, van den Bosch and Volberda, 2006). It allows firms to establish and maintain collaborative long‐term relationships and to enhance the depth and breadth of cooperation (Zhang, Hu and Zhao, 2020). As a result, firms are less likely to behave opportunistically and are more likely to invest to improve the effectiveness and resilience of the inter‐organizational processes for utilizing resources and converting inputs to outputs (Wei et al ., 2017).…”

“…Contracting can be used as a means of sensemaking through which firms can develop a common understanding of the changes in the technological environment and agree on how to protect knowledge (Shen et al ., 2019; Vlaar, van den Bosch and Volberda, 2006; Wei, Du and Bao, 2018). Therefore, contracting allows firms to make sense of the relationship between technological change and knowledge protection, and to clarify how to react by adjusting inter‐organizational processes (Zhang, Hu and Zhao, 2020). Moreover, technological turbulence drives firms to adopt contract‐based knowledge protection because firms can design flexible knowledge protection measures for different partners according to the characteristics of each partnership and the impacts of technological change on the scope and process of knowledge exchange with specific partners (Schubert, 2016).…”

“…The value of knowledge and the importance of knowledge protection may also change dramatically (Wang, Jean and Zhao, 2020). Contracting, as a formalization process, allows firms to make sense of the changes in the technological environment by jointly analysing and interpreting technological development and breakthroughs and negotiating how to adapt inter‐organizational processes for knowledge protection accordingly (Vlaar, van den Bosch and Volberda, 2006; Zhang, Hu and Zhao, 2020). Contract‐based knowledge protection thus provides an effective method for firms to respond to technological turbulence and to adjust their decisions for knowledge protection (Norman, 2001; Schubert, 2016).…”

Product-harm crisis intelligent warning system design based on fine-grained sentiment analysis of automobile complaints

“…Consumer complaints directly describe the performance of cars, which can hurt a car brand and even produce a product-harm crisis, which can lead to huge financial losses [1,2]. Therefore, many scholars consider post hoc strategies to manage the crisis, such as Hu et al [1], while others have focused on crisis prevention, such as Hu et al [2] and Zhang et al [3]. It is critical to monitor and detect defects by analysing online complaints and warn companies of potential product-harm crisis events.…”

Blockchain-Based Traceability System for Product Recall

“…Product recall involves repairing or removing a product that has been found to be hazardous to consumers from the market [4]. The Food and Drug Administration (FDA) [5], responsible for protecting public health, defines recalls as an effective method through which to remove or correct marketed products, their labelling, and/or their related promotional literature.…”