“…To achieve this intention, PBOs are constrained to ensure the presence of explicit organisational knowledge goal, vision and mission (Grant, 2013;Matsuo and Aihara, 2022;Zahra et al, 2020). Ultimately, this improves service performance of projects (Gomes et al, 2021;Vendrell-Herrero et al, 2020) and the firm's efficiency/noveltycentred business model innovation (Caseiro and Coelho, 2019;Chiu and Lin, 2022;Yang and Jiang, 2023;Yu et al, 2020). However, we contend that non-supportive organisational routines (such as KI behaviours) have the potential to constrain knowledge networks, creation, transfer and application within the organisation (Jia et al, 2022;Khaksar et al, 2023;Yu et al, 2020).…”