Developing trust: the importance of cognitive flexibility and co‐operative contexts

Roy, Matthew H.; Dugal, Sanjiv S.

doi:10.1108/00251749810239441

Cited by 28 publications

(24 citation statements)

References 30 publications

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“…In contrast, of the 20% of respondents who rarely or never felt it was safe to speak up, only 1% felt mostly or always involved. This is of particular concern as a key factor identified within the literature for the establishment of trust is open and frequent communication between parties (for example Blois, 1999;Rogers, 1995;Roy et al, 1998). This is supported by nearly three quarters (72%) of respondents disagreeing with the statement that their Primary Care Trust was 'open and honest' although 82% agreed that this was an ideal for the future.…”

Section: The Findingsmentioning

confidence: 99%

Policies, promises and trust: improving working lives in the National Health Service

Skinner

Saunders

Duckett

2004

International Journal of Public Sector Management

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In recent years the UK National Health Service (NHS) has been characterised by radical and continuous change at every level. Within the literature, and the NHS itself, it is argued that successfully changing such an organisation requires the sustained commitment, trust and goodwill of staff. As part of developing and maintaining mutual trust and commitment it is widely argued that employers must meet the employee expectations which form part of the psychological contract, an important element of which, Armstrong (1999) argues, is being able to trust in management to keep their promises. Within this paper we argue that policies can be seen as a visible manifestation of management promises and present the Improving Working Lives (IWL) policy within the NHS as an example of one such 'promise' that has been made to staff in relation to areas which are important to them at a personal level. Using an anonymous questionnaire that explored areas central to IWL, data was collected from staff in five Primary Care Trusts within one Strategic Heath Authority in relation to their experiences and awareness of what was being done to address these issues. The research found that although the IWL Standard makes very public promises about work-life balance, harassment, equality and the valuing of staff, at best these have only been partially delivered.3

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Section: The Findingsmentioning

confidence: 99%

Policies, promises and trust: improving working lives in the National Health Service

Skinner

Saunders

Duckett

2004

International Journal of Public Sector Management

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“…In addition, the increase in trust should also be reflected in a less formal contract, offset by a mutual commitment to long-term continuity and willingness to share strategic information and make adjustments with the goal of future mutual benefits (Arruñada et al 2001;Lyons 1994;Roy and Dugal 1998;Selnes 1998). Relational trust positively affects the longterm orientation of the relationship (Ryu et al 2007), relational stability and, consequently, business results (Yang et al 2008).…”

Section: Influence On Business Resultsmentioning

confidence: 99%

“…The effect of trust seems to be reflected in the governance form that ensures a less formal contract, long-term continuity and willingness to share strategic information and make adjustments with a view to mutual future benefit (Arruñada et al 2001;Lyons 1994;Roy and Dugal 1998;Selnes 1998).…”

Section: Discussionmentioning

confidence: 99%

“…in most of the academic literature, the social dimension of the history of relationships is reflected through the trust variable. The positive influence of trust on the attenuation of the need for the adoption of integrated forms is contrasted unanimously in the academic literature (Roy and Dugal 1998;Selnes 1998). Thus, Hypothesis 7 is presented next.…”

Section: Characteristics Of the Relationshipmentioning

confidence: 99%

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Exploring quality generating factors in customer-supplier relationships

López

Diz-Comesaña

Mondragón

2017

Gospodarka Surowcami Mineralnymi

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The analysis of interorganizational relationships continues to attract academic research because of the influence that management of supply chain relationships has in business competitiveness. However, there are almost no studies about this decision in the mineral products industry. The purpose of this study is to investigate customer-supplier relationships in the non-metallic mineral products mining and manufacturing industry in order to determine what relational forms enable achieving better business competitiveness and higher quality relationships. To carry out this research, we propose a cohesive model comprising variables to characterize the transactions, the forms of governance and both economic and relational results. The paper is based on a transactional framework; thus, the adoption of one or another form of governance is addressed through the length of the relationship, the transmission of information and the dependencies between the agents. As for the outcome, the quality of the relationship is highlighted because of its importance in business competitiveness. The relational quality is understood as the stability of the relationship or the importance given by the buyer to maintaining the relationship or relational commitment.The hypotheses generated are contrasted by a structural equation model in a sample of 293 Spanish companies. The results confirm the importance of past relationships and integrated forms to get better results. In this sense, managers should encourage trust and dependencies because they positively affect performance. Trust and dependencies determine the choice of a vertical form of governance, and these factors, along with information, intervene in the quality of business relationships. Thus, it is possible to say that forms of governance do have effects on the interrelations between the characteristics of the transactions and the business performance.

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“…Williamson (1989) A second factor that reinforces informal control (Goo & Huang, 2008;Langfield-Smith & Smith, 2003) and reduces transaction costs is the exchange of information between contracting parties (Roy & Dugal, 1998;Selnes, 1998). Clauß (2012) referred to this transfer of information as "openness", which reflects the willingness to share sensitive information.…”

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

The Mediated Effect of Formal and Informal Control on Governance Forms

López

Diz-Comesaña

2016

Rev. adm. empres.

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The present paper employs the perspective of Transaction Cost Economics (TCE) to analyze the relevance of formal and informal controls in selecting the governance form. The evidence supports the influence of frequency, information sharing and relation-specific investments as a cause of control mechanisms, and the effect of these factors on the choice of the governance form, but there is no evidence about the combined interaction between these variables. The present work proposes that there is a mediation effect of formal and informal norms on the relationship between the TCE variables (frequency, information asymmetry and relation-specific investments) and the governance form. We applied Structural Equation Modelling to companies in the telecommunications sector in Spain. Our results confirm the opposite effect of formal and informal controls on the selection of governance forms and the mediation effect of these mechanisms of control on the selection of the governance form.KEYWORDS | Governance forms, integration, formal control, informal control, transaction characteristics. RESUMO O presente trabalho emprega o ponto de vista da Economia dos Custos de Transação (ECT) para analisar a relevância dos controles formais e informais na seleção da forma de governança. A evidência apoia a influência da frequência, compartilhamento de informações e investimentos específicos como causa dos mecanismos de controle, e o efeito desses fatores sobre a escolha da forma de governança. Entretanto não há nenhuma evidência sobre as interações entre essas variáveis. Este trabalho propõe que existe um efeito de mediação das normas informais e formais sobre a relação entre as variáveis da ECT (frequência, informações assimétricas e investimentos específicos) e a forma de governança. A Modelagem de Equações Estruturais é aplicada a empresas do setor de telecomunicações da Espanha. Os resultados obtidos confirmam o efeito oposto de controles formais e informais e o efeito de mediação dos mecanismos de controle sobre a seleção da forma de governança. PALAVRAS-CHAVE | Formas de governança, integração, controle formal, controle informal, caracterís-ticas da transação. RESUMEN El presente trabajo emplea la perspectiva de la Economía de los Costes de Transacción (ECT) para ana- RAE-Revista de Administração de Empresas | FGV/EAESP

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Developing trust: the importance of cognitive flexibility and co‐operative contexts

Cited by 28 publications

References 30 publications

Policies, promises and trust: improving working lives in the National Health Service

Policies, promises and trust: improving working lives in the National Health Service

Exploring quality generating factors in customer-supplier relationships

The Mediated Effect of Formal and Informal Control on Governance Forms

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