“…Parents of premature newborns and parents of children with diabetes, epilepsy, and other chronic illnesses supported these findings (Brett, Staniszewska, Newburn, Jones, & Taylor, 2011; Broedsgaard & Wagner, 2005; Hall-Patch et al, 2010; Mahat, Scoloveno, & Barnette Donnelly, 2007; Sawyer & Gazner, 2004; Woodward, Dawes, Dolan, & Wallymahmed, 2006). In general, parents of children with several different diagnoses (eg, cancer, diabetes, or newly placed tracheostomy) reported written information as helpful when it was simple, in plain language, brief, well organized, and in large font and included visuals such as pictures and graphics (Aburn & Gott, 2014; Kingston, Brodsky, Volk, & Stanievich, 1995; Nichol, McIntosh, Woo, & Ahmed, 2012).…”