Development and Implementation of E-Government Services in Turkey

Public Sector Reform Using Information Technologies

Medeni

This work presents the specific case of Turkey for public sector transformation by e-Government services development. The Turkish case will be presented with an aim to provide interesting and useful information for practitioners as well as academicians in the field of e-government and public transformation, and a focus on central government examples and policy orientations affecting daily lives of citizens. The rationale and perspective of the paper reflects practitioners’ viewpoint, and assumes that the experiences of Turkey case will have echoes on other places, as the experienced and discussed issues have common characteristics with other cases. This practitioner analysis chapter is then based on the co-authors’ personal involvement in and reflections on the various aspects of the Turkish case, while the chapter is written mostly as a result on secondary research. These reflective analyses are embedded within background information about e-government development in Turkey, presented together with academic perspective of transformational government. E-Government Gateway, MERNIS, UYAP, e-tax projects in Turkey are specifically highlighted. A discussion of policy orientations that affect daily lives of citizens follows, and suggestions for future work and directions are also provided. The discussion especially underlines the shared service and citizen-oriented approach to e-government service development with implications for process integration and improvement, if not yet for thorough transformation. It is hoped that the reflections and directions with respect to Turkish case presented in this work provides useful guidelines for new e-government initiatives in Turkey and all around the world.

E-Government Developments in Turkey for Supporting Public Sector Transformation

Public Sector Reform Using Information Technologies

Medeni

E-Government Gateway Development in Turkey

E-Government Website Development

Medeni²

This chapter aims to elaborate on the development of the E-Government Gateway (EGG) in Turkey, and the underlying issues of citizen-oriented e-Government. First, background information on the academic perspective of citizen-oriented e-Government development is provided. Then the historical development and current status of e-Government in Turkey, as well as detailed information about EGG are shared, offering a country-specific and practical perspective to the literature. Future direction of EGG and e-Government development in Turkey that emphasizes the citizen perspective is also elaborated. It is hoped that the good practices, lessons-learned, suggestions and prospects regarding this EGG case will shed light on previous experience and pave the way for further progress for citizen-oriented e-Government development not only in Turkey but also in other nations.

Turkish Case of E-Government Strategy Development and Policy-Formulation Process

International Journal of Technology Diffusion

Medeni

Nohutçu

2013

Use of Information Communication Technologies (ICTs) by governments all over the world has opened new avenues in terms of redesigning the relationship between the state and not only the society but also the businesses, creating new forms of relationships with wider meanings especially for the society as a whole, and ideas and practices regarding policy making process. While enjoying centralist tendencies and a strict hierarchical bureaucratic model intrinsic to the inner cycles of the organizational levels, the Turkish administrative system has been trying new forms of governance models exemplified in e-government policies. This paper tries to analyze and discuss the main tenets, actors, coordinating and partnership mechanisms, undertakings, evaluation techniques and prospects of e-government policies as a newly emerging policy area with specific reference to Turkish e-transformation efforts, policies and initiatives. Firstly, the paper would underline the “formation” and “participation” (formulation) dimension and stage of the ICT policy process. Presenting up-to-date information and analyses regarding the developments in recent and current stage of evolution, guidelines and suggestions for future are also provided. The discussion will also be furthered by an analysis of country (Turkey) rankings in international (United Nations) e-government reports as an up-to-date case of strategy development, policy formulation and implementation.