Development of a Benefits Ambassadors programme to leverage coworker relationships to increase employee knowledge

Perrault, Evan K.; Hildenbrand, Grace M.

doi:10.1080/14778238.2019.1609342

Cited by 4 publications

(8 citation statements)

References 28 publications

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“…The collectivist and high power distance cultural settings of Pakistan make it more prone to the occurrence of ostracism but also the inclination of subtle interpersonal reactions rather than declining work performance or overt anger (Bilal et al, 2020;. The knowledge-centric nature of academic settings (Al-Kurdi et al, 2018;Perrault and Hildenbrand, 2019) and collaborative environments of HEIs (Anjum et al, 2019) make it a suitable area for investigation of this issue. We have answered the call of Karim (2020) to address the issue of knowledge hiding in higher educational settings from employees' perspectives.…”

Section: Theoretical and Practical Implicationsmentioning

confidence: 99%

“…Given the collaborative work settings in HEIs, the role of a coworker is paramount (Ahmad et al, 2016), and examining coworker ostracism (Breidenthal et al, 2020) is fruitful. Social interaction is one of the sources of knowledge sharing (Perrault and Hildenbrand, 2019), and ostracism hampers good social relationships in the workplace and can cause knowledge hiding (Fatima et al, 2021;Zhao et al, 2016). There are various reasons behind obscuring information based on workplace mistreatments.…”

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confidence: 99%

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Relations outside the workplace matter! A nexus of coworker ostracism, relational capital, alternate belongingness and knowledge hiding

Fatima

Bilal

Imran

et al. 2022

EBHRM

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PurposeThe current study aims to investigate the impact of coworker ostracism on coworker-directed knowledge hiding through the mediating role of relational social capital and moderating role of alternate belongingness in Pakistani higher educational settings.Design/methodology/approachA time-lagged study was carried out in which data from teaching and non-teaching faculty (N = 217) from the higher education sector of Lahore, Pakistan, were collected through multi-stage sampling. The collected data were analysed using moderated mediation analysis (PROCESS model 4 and 7).FindingsThe results revealed that ostracism from coworkers has an unfavourable impact on relational social capital that in turn promotes knowledge hiding. Nonetheless, if ostracized employees had sources to fulfil belongingness needs outside the work settings, this negative association was strengthened.Originality/valueThe authors have taken the role of belongingness outside the workplace in explaining the coworker ostracism and knowledge hiding relationship in higher educational settings and identified the explanatory role of relational social capital.

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Section: Theoretical and Practical Implicationsmentioning

confidence: 99%

mentioning

confidence: 99%

Relations outside the workplace matter! A nexus of coworker ostracism, relational capital, alternate belongingness and knowledge hiding

Fatima

Bilal

Imran

et al. 2022

EBHRM

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“…14 About half of employees whose employers offer health insurance believe that making decisions related to health insurance causes them significant stress. 15 Research conducted by Perrault and Hildenbrand 16 found that employees were only able to recall on average 3.5-out-of-14 benefits offered by their university employer. Results from the 2017 ALEX Benefits Communication Survey indicated that though almost 90% of participants claimed that they understand their benefits choices, only 59% could distinguish components that make up their total health care costs.…”

Section: Health Benefits and Benefits Comprehensionmentioning

confidence: 99%

Breaking Down Benefits: Employee Understanding of Benefits and Readability Levels of University Benefits Handbooks

Perrault

Hildenbrand

2019

Compensation & Benefits Review

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Benefits are often cited as one of the most important factors to hiring and retaining employees. One of the key ways employees learn about benefits is through communications provided by their human resources departments. However, little research has been dedicated to how effective employees perceive human resources communication about benefits to be. Universities offer a unique environment to study benefits communication due to employees’ diverse educational backgrounds. Employees’ perceived ease of understanding benefits information was investigated. Guided by a universal precautions approach to health literacy, this study also examined readability levels of benefits handbooks from more than two dozen large U.S. universities. Surprisingly, results revealed that faculty, and those with graduate degrees, had the lowest perceptions that they received easily understandable benefits information from their employer. Additionally, average benefits handbook readability levels are approximately twice the recommended level for a typical adult to adequately comprehend. Suggestions for improving benefits handbooks are discussed.

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“…, 2020). This is since interpersonal relationships are an important source of knowledge sharing (Perrault and Hildenbrand, 2019) hence, the factors that undermine these relationships impact knowledge hiding (Kuzu and Özilhan, 2014). One factor that undermines workplace relationships is workplace ostracism which means ignoring or socially excluding a peer or group.…”

Section: Introductionmentioning

confidence: 99%

“…The predictors of knowledge hiding can be personal, interpersonal or organizational, and recent research has emphasized the need to further examine the interpersonal level antecedents (Weng et al, 2020). This is since interpersonal relationships are an important source of knowledge sharing (Perrault and Hildenbrand, 2019) hence, the factors that undermine these relationships impact knowledge hiding (Kuzu and € Ozilhan, 2014). One factor that undermines workplace relationships is workplace ostracism which means ignoring or socially excluding a peer or group.…”

mentioning

confidence: 99%

Why do academics hide knowledge after coworker ostracism? A moderated mediation model based on relational identification and perceived harming intention

Fatima

Bilal²,

Imran³

et al. 2022

IJEM

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PurposeCoworker relationships are important in every organization and especially in higher educational institutions (HEIs); however, ostracism is one of the factors that deteriorate these relationships. This study aims to analyse the impact of coworker ostracism on coworker directed knowledge hiding through the mediating role of relational identification and the moderating role of perceived harming intention.Design/methodology/approachA total of 241 teaching faculty members working in HEIs of Lahore were surveyed. By using the bootstrapping technique, mediation and moderated mediation analysis was conducted via PROCESS models 4 and 7.FindingsThe results concluded that perceived harming intention moderates the indirect relationship between coworker ostracism and coworker-directed knowledge hiding through relational identification with coworkers. Such that when more harmful intention is perceived the impact of coworker ostracism on coworker-directed knowledge hiding through reduced relational identification would be stronger.Practical implicationsThis study offers managerial implications for HEIs management and faculty for reducing coworker ostracism, improving relational identification and training about attribution techniques to minimize the impact of ostracism on knowledge hiding.Originality/valueThis study has complimented and augmented the research strand of ostracism and knowledge hiding research from emphasizing lateral workplace relationships. Intertwining the Conservation of Resources Theory with Attribution theory a novel insight into the above-stated association is illuminated through the mediating role of relational capital and moderating role of perceived harming intention.

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Development of a Benefits Ambassadors programme to leverage coworker relationships to increase employee knowledge

Cited by 4 publications

References 28 publications

Relations outside the workplace matter! A nexus of coworker ostracism, relational capital, alternate belongingness and knowledge hiding

Relations outside the workplace matter! A nexus of coworker ostracism, relational capital, alternate belongingness and knowledge hiding

Breaking Down Benefits: Employee Understanding of Benefits and Readability Levels of University Benefits Handbooks

Why do academics hide knowledge after coworker ostracism? A moderated mediation model based on relational identification and perceived harming intention

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